Front Office Manager (m/f/d)

Ensure smooth and efficient processes in operational daily business (e.g. room allocation, check-in and check-out, accounting, Loyalty program, quality assurance, purchases etc.) Personal greeting and care of guests, VIP guests, regular guests and groups Professional and solution-oriented processing of complaints for the sustainable securing of guest satisfaction Active support of the team at reception during peak hours and, if necessary, takeover of night services. Hands-on mentality desired Technical and disciplinary management of reception and Doorman (about 15-20 employees and trainees) Creation of services and holiday plans taking into account hotel utilisation, working time laws and budgets Recruitment, structuring of onboarding for new employees and planning and training Conducting regular team meetings and conducting feedback and annual discussions Development and implementation of upselling trainings for the reception team Monitoring the correct cash management, accounting, credit card bills and debitor control Creation of daily accounts, forecast, occupancy statistics and reports for the hotel directorate Interface coordination: close cooperation with housekeeping, technology, reservation, repentance and sales In consultation with the Guest Relations Manager support of the Lady & Gentleman in Red as well as Activity Concierge Team in enquiries Takeover of Manager on Duty Services

Complete training in the hotel industry

Mind. 1 year of professional experience in a comparable position in the luxury hotel industry

Very good knowledge of German and English

Very good communication skills and team skills

Experience in leadership and motivation of a team

A special feel for quality and attention to detail

Good knowledge of how to use the computer, common Microsoft Office programs (Word, Excel and PowerPoint) and the hotel software Opera Cloud and Samfex desirable

Life and work where other holidays make Individual working models Fair salary + voluntary, monthly allowance of €250, holiday and Christmas money, contribution to occupational pensions and asset-effective benefits, appreciation of the operational reliability Special payments for department trainers or for the promotion of new colleagues Kempinski employee rates, F&B and SPA Discounts, discounts by corporate benefits, birthday gifts, wedding, birth, discounts at local shops ZamSportln program with our activity concierge, e.g. hiking, biking, golfing, skiing etc. ZamFeiern, e.g. at Team Events, Employee Festivals and our Kempinski Global Engagement Activities 4 orientation days with in-house experience at start, sponsorship system, training plan, wide range of internal and external trainings, cross trainings, online as well as eCornell trainings, language courses, feedback and development talks, support for training (e.g. training certificate, etc.), annual employee survey Numerous opportunities for ascent and transfer in an expanding hotel group New, modern and fully furnitured employee accommodation available Health & Precautions by Work physicians Healthy meals in our staff restaurant Uniforms, including free cleaning service Free parking on the hotel grounds Monthly Mankogeld at Cash Guide