Civil Engineer / Construction Technician with RIB 4.0 Expertise as Senior Application Consultant (m/f) - (Senior Support Engineer)

The RIB Group is the world's leading provider of software solutions for managing project and business processes in the construction & real estate industry. More than 60 years of industry experience empowers us, our goal, the construction industry to become the most sustainable and digitized industry of the 21st. To advance the century, successfully reach our customers: “Building Better Together”. The vision of making construction projects more efficient and transparent through digital working methods has made us reality with our customers in recent years - but we are not satisfied with this: we want to secure the top position of the future for the construction industry! This enables our 2,500 employees worldwide, of which > 500 employees in DACH. As an independent company of Schneider Electric, we offer you national and international career opportunities and meaningful tasks in commercial and technical fields. Be part of it #ONERIB

Key data: The most important thing about working model, working time and contract Location: remote if you do not live within the RIB offices of Stuttgart, Berlin, Freiburg Working model: remote Working time: Full time Type of contract: unlimited

What you move in this position: The most important thing about your team, your focus and your influence Behind every successful construction project are people who understand processes and accept challenges – and exactly here comes your career shift! With your experience in the application of RIB 4.0, you don't only support a single project or company anymore, but bring your knowledge to the most diverse customer projects. Your direct teammates, who also come from the construction industry, analyzes complex applications, develops sustainable solutions and helps our customers to make their processes more efficient. At the same time, you work closely with product management and development and make sure that experience from practice goes directly into the further development of our solutions. No hotline and yet absolute customer proximity.

There are career impulses for this role in the RIB Cast Podcast with Volkan & Sabine: https://youtu.be/YuwzuuyHiEc?si=Zo5P_chtOtWQjB2K Area: Customer Care Center You report to: Team management Focus market: DACH

Complex customer solutions, escalation management and service excellence Analysis & solution of demanding application-related, technical and technical requests in the RIB 4.0 environment of our customers, partners and internal departments

Coordination of the competence team from support, product management and development to successful solution finding

Ensuring high customer satisfaction through competent care and solution-oriented support

Ensuring compliance with defined service levels and quality standards

Error analysis, cause research and sustainable solutions Holistic analysis of fault causes across system, process and application levels

Identification, reproduction and structured documentation of software errors

deriving and implementing long-term solutions to avoid recurring problems or Development of sustainable solutions for complex problems and business-critical challenges

Structured processing and transfer of customer feedback as well as support knowledge of product management and development for timely but above all sustainable troubleshooting

Active co-design and continuous improvement of general service and support processes

Knowledge building, professional mentoring and continuous improvement Ensuring and expanding support know-how through structured documentation and knowledge transfer

Creation and maintenance of knowledge-base articles, solution documentation and best practices

Promoting knowledge sharing and active support of professional development in the team or Support Engineers support in complex issues in the Daily Business

Identification of optimization potentials and active participation in the further development of products, processes and services

Successfully completed studies of industrial informatics, computer science, civil engineering or a comparable qualification Very good user knowledge of RIB 4.0

A secure understanding of construction processes and their imaging in the system

In-depth technical understanding of databases, interfaces and system processes

Embossed analysis and problem-solving competence

High customer orientation and communication strength

Experience in escalation management and cross-departmental cooperation

Ability to communicate knowledge and support colleagues professionally

Self-employed, structured and responsible work

Very good German knowledge (min. C1 level) for the focus market in DACH; at least good English knowledge on B2 level (internal communication)

Advantage: Multiannual experience in software or application support

Understanding data exchange formats like JSON and XML

We know: A new working environment should not only be praised professionally, but also humanly. That is why we support you beyond your pure tasks – with these concrete achievements: What makes us special: a structured start: individual onboarding, organized networking, 2-day Newcomer event in Stuttgart

A modern working time model: confidence working time, flexible working hours (guiding time), workation, possibility to work hybrid or remote (see corner data)

Health management (mother protection consultancy, medical advice, grant screen workstations)

Premiums for wedding, birth and company anniversary

Equity participation programme Schneider Electric

Ways you can be sustainable: digital infrastructure, job wheel, and (depending on function) eAuto as a corporate car

In all locations: a common monthly breakfast with delicious croissants, ..., and depending on the location: free parking, walking dining options, e-store columns

Career development and individual training: We help you to develop your professional and personal strengths in a targeted manner through team- and roll-based trainings, individual development offers

National and international career prospects within the RIB Group and the Schneider Electric Group

Space for ideas and co-design: With us you can actively introduce your own ideas, new approaches and proposals for process optimization, in direct exchange with your team, through operational ideas management and in team and management formats such as the RIB Town Halls

What is of course for us: In all locations: free drinks and the legendary fruit basket

Employee Benefits (Corporate Benefits)

Health management (company physician, eye controls)

Regular employee events (team events, summer festival, Christmas celebration)