Major Incident Manager (m/w/d)

AXA Germany is part of the AXA Group, one of the world's leading insurance companies focusing on Europe, North America and Asia-Pacific. As one of the largest first insurers in Germany, we serve around 8 million customers: in the field of precautionary and insurance. What drives us at AXA? Our curiosity and courage for innovation! Together with more than 8,000 colleagues, we actively shape the future of insurance throughout Germany. We are looking for creative and analytical minds that cannot be overcome by challenges. We offer you an environment in which ideas and feedback meet open ears, projects quickly come into play and “monoton” is a foreign word. We cultivate a culture of openness and appreciation and welcome diversity in all its forms. We are people with corners and edges that go towards each other without fear of touch. At AXA we receive you with open arms regardless of gender, origin, sexual orientation, disability or other facets. Job description Do you want to participate in an international group at the Cologne site? And you like to deal with professionally complex issues in an environment with different stakeholders? Then you are right with us as Major Incident Manager (m/w/d) in the area of Platform Enablement & Operations!

As a problem manager (m/w/d) you control and coordinate the elimination of Major Incidents and over the problem process for sustainable solutions You keep an overview and are responsible for tracking Major Incidents / Problems across the entire life cycle In the event of a malfunction, you are the central communication interface – both for our customers and for management You coordinate and control developer and specialist teams, as well as external service providers, so that all rows interfere smoothly In addition, you specifically bind the internal and external service providers In addition, you regularly take willingness to cover the 7x24 hours of service in Major Incident Management

You have a completed technical study or comparable training and have over several years of experience in IT You have good knowledge of ITIL processes and have practical experience in processes - especially in the Major Incident and Problem Process You have very good knowledge of IT infrastructures and cloud solutions and have a high technical understanding You are able to explain complex technical relationships both in the specialist environment and at management level in a comprehensible manner Flowing German (min. C1) and very good English skills in word and writing complete your profile

Private dates in the lunch break? No problem! Share your working time completely free within our sliding time frame between 6:00 and 9:00 and work up to 60% out of the Home Office Look forward to 30 days vacation and extra free days on Christmas Eve and New Year's Eve and special holiday for special occasions Thanks to our operating restaurant and in-house café with its own bakery, you can enjoy your well-being. Find your favourite place on our modern campus with numerous ergonomic jobs and unique meeting and rest rooms Secure your future thanks to company pensions and asset-effective benefits – or simply become a direct AXA shareholder Working under palm trees? With us you can work up to 30 days a year from European countries With our job cycling leasing, numerous sports offerings and grants as well as our occupational health management, your health benefits Look forward to various development programs and grow beyond you thanks to various coaching and training Experience our AXA-Spirit at our carnival party or at the AXA Football Cup and connect with our expert: Subsidiary to the job ticket, private health insurance as well as numerous meet-ups, further trainings and more. JOBV1_EN