Chat- und Voicebot Engineer (m/w/d)

The Schwarz IT supports the entire digital infrastructure and all software solutions of the companies of the Schwarz Group. It is therefore responsible for selecting, providing and operating as well as further developing IT infrastructures, IT platforms and business applications. In order to optimally support the departments through IT solutions in their business processes, the Schwarz IT takes up the requirements of the departments in consultations and works together with these professional and efficient IT solutions. Design the future of customer interaction with GenAI: Become part of our team and develop innovative digital assistants that revolutionise the customer experience in the companies of the Schwarz Group by using GenAI (Generative AI).

Expert for Agentic AI: You are the central contact for specialist areas when it comes to the use of Conversational AI solutions.

Prompt Engineering and AI Agents: As an expert for Prompt Engineering, you develop a wide range of AI agents based on state-of-the-art technologies together with a cross-functional team. You are responsible for the design and optimization of the prompts to achieve the best possible results from our GenAI models.

Requirements management and implementation: Together with the departments, you develop requirements and control the implementation of our development teams. You design business logic and implement it on our Conversational platform (Cognigy AI).

Product life cycle response: You are responsible for your AI agents and accompany them over the entire product life cycle, from conception to optimization.

Knowledge transfer and rollout: Through targeted trainings, you provide the necessary knowledge to successfully master a rollout in over 30 countries.

Found knowledge of Agentic AI: You have a strong knowledge of Agentic AI and ideally have practical experience in dealing with Cognigy AI, Google DialogFlow or other leading Conversational AI platforms.

Experience with GenAI and Prompt Engineering: You have profound experience with GenAI models and their integration in Conversational AI solutions. You are an expert in Prompt Engineering and have proven successful prompts developed and optimized.

Cloud and Microservice knowledge: Basic experiences in handling tools in the cloud or Microservice environment is advantageous.

Agile mode of operation: You already have experience in software development processes (e.g. SCRUM, KANBAN) and knowledge in JIRA and Confluence.

Analytical and communicative skills: You have pronounced analytical and communicative skills and work independently, structured and targeted.

Reliability and flexibility: A high level of reliability, flexibility and care are yours.

Language knowledge: German and English skills (intellectual in word and writing) are required.

Education: Completed study in the field of (economic) computer science or comparable qualification with a pronounced understanding of AI technologies.

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