Life is always about becoming... In life it is about going on a journey to become the best version of our future self. As we discover new things, we face challenges, master them and grow beyond us.

Apply to Mercedes-Benz and find the area where you can develop your talents individually. You will be supported by visionary colleagues who share your pioneering spirit. Joining us means becoming part of a global team whose goal is to build the most desirable cars in the world. Together for excellence.

Number: MER000472U We at Mercedes-Benz Cars bring vehicles with passion and commitment to the road. The Global Customer Service & Parts (GCSP) division bundles global after-sales activities. In the Center After-Sales Technik PKW and VAN (GCSP/TP) we accompany the entire life cycle of our vehicles – from service-oriented development and market launch to sustainable product support. Our close cooperation with development, production, purchasing, law and quality enables us to offer our customers world-class service. Our GCSP/TPR department is responsible, among other things, for the implementation of the decision-making processes for field and customer service measures at Mercedes-Benz and for the coordination of the response to global government requests. In this context, as a team of Integrated Field Compliance, we are responsible for preparing potentially compliance or emission-relevant field topics, to make a decision in the relevant bodies and to inform authorities in Germany and abroad. We are a motivated team with a lot of fun at work, which presents exciting technical topics that are crucial to our company. In the interdisciplinary and international interaction with the disciplines, constructive and partnershipal cooperation at eye level is important to us. We treat challenges as opportunities. We see each other as a team that helps each other and supports each other. These challenges include: The first step is deepened integration into the internal process landscape and into the existing structures and functionalities of the JIRA based IT workflow management system. The aim is to achieve a comprehensive understanding of the processes and the IT infrastructure in order to subsequently independently and independently process the following tasks: Priority 1: Support in the design and development of AI-based application in Atlassian JIRA to Go-live

Structured preparation and detailed description of the technical information and requirements so that You can be implemented clearly and targeted by the development team

Supporting the various phases of the project and supporting the continuous development of the application through creative and practical solutions

Extensive functional and professional acceptance tests in the STAGE environment

Documentation and traceability of identified deviations

Priority 2: Conception of an AI-based chatbot in Atlassian JIRA, including the definition of the necessary functions, interactions and application scenarios

Ensuring and structured processing of the data and knowledge base required for the chatbot

Compilation of representative test questions including the related expected responses to the review of the professional quality and reliability of the chatbot

formulation of clear, complete and feasible technical requirements as a basis for technical development

Priority 3: Analysis and Conception of a User Interface (UI): Comprehensive further development of an existing process step, including mathematical models, algorithms and Excel macro implementations - based on this, the design of an optimized user interface for eliminating manual data transmission and for triggering Excel macro dependencies

Technical specification and system integration: Creating a detailed technical specification for the direct integration of the process step into the JIRA IT system - following this, the development and implementation of this interface as well as the new user interface

The activity can begin from September 2026.

Studies in Computer Science, Business Informatics, Economic Engineering or a related field

Complete basic study and, if necessary, deepening towards IT

Secure knowledge of German and English in word and writing

First experiences with Atlassian JIRA and agile project management methods are beneficial

Secure handling of MS Office (PowerPoint, Excel, Word)

Mathematical knowledge related to Excel macros

Introduction of sound knowledge in the field of Generative AI and evaluation of suitable AI applications in the context of the existing JIRA system

Embossed analytical and conceptual skills and a structured working method

Individual initiative and highest quality standards

Embossed method security and analytical thinking

Quick conception and fun for new challenges

Professional appearance, team skills, communication skills, contact skills and interdisciplinary orientation

Communication and presentation capability

Additional information: We are looking forward to your online application with CV, lettering, certificates, current enrollment certificate, giving the semester and proof of the regular study period. Please do not forget to mark your documents as ''relevant for this application' in the online form and note the maximum file size of 5 MB. Further information on the setting criteria can be found here. Disabled and equalized applicants are welcome! The severely disabled representative (sbv-sindelfingen@mercedes-benz.com) is happy to support you in the application process. People Solutions will be happy to help you with questions about the application process. You can reach us by email via myhrservice@mercedes-benz.com or by phone at 0711/17-99000 (Mo-Fr 10-12am & 13-15am).

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