Specialist trainer in the field of customer service (f/m/div.)

Do you want to turn your ideas into useful and meaningful technologies? Whether in the area of Mobility Solutions, Consumer Goods, Industrial Technology or Energy and Building Technology - with us you improve the quality of life of people around the world. Welcome to Bosch. Bosch Service Solutions Leipzig GmbH is looking forward to your application!

Type of employment: Unlimited Working time: Full time Place of work: Leipzig On behalf of the client, you process customer requests in writing and by telephone in German and English. Here you support the customers for their extensive inquiries. In the event of challenges with their vehicles or in emergency situations, you are the first contact person to present possible solutions to the customer. In addition, you carry out initial and refresh training as part of your training. In your function, you are both a contact person for colleagues and executives. The implementation and evaluation of quality checks and knowledge tests is one of your tasks as well as the updating and adaptation of training documents. You take care of knowledge databases and information sharing.

Education: no specific training necessary Experiences and know-how: enthusiasm for customer service in the automotive sector, rapid understanding and safe handling of common information technologies, also with ticketing tools Languages: German knowledge of native language as well as very good English skills Operation: professional, conscientious, reliable, service- and solution-oriented Personality: customer-oriented, responsible and communicative This body is an activity in addition to the tasks as a customer service employee (w/m/div). A proportionate use in customer support at a later time is therefore not excluded.

Work-Life Balance: Flexible work in terms of time, location and work model. Health and Sports: Wide range of health and sports activities. Childcare: childcare services. Employee discounts: Advantages for employees. Free space for creative work: free space for creative work. Social counselling and care: Social counselling and brokerage services.

The future personnel department or the department will be happy to inform you about the individual service catalogue. .