BWI GmbH | Germany | 93xxx Köfering | Permanent position | Full time / Home office | Published since: 20.07.2026 on stepstone.de
Coordinator Operations Control / Dispatcher (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the digital sustainability of our country. Coordinator Control / Dispatcher (m/w/d) from now on and in full time in Köfering near Regensburg. The Service Center Ingolstadt ensures decentralized service provision and a permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In addition, the Service Center processes defined task packages within the framework of projects and provides on-site service at the BWI internal IT. .
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Your tasks • Your profile • What we offer
Acceptance, qualitative testing and further processing / disposition of incoming interference messages within the ticket system
Timely and economically efficient disposition of orders as well as compliance and monitoring of service levels and escalation processes
Tool-based control / support of service technicians for order filling
Planning of projects with regard to terminological, economic and technical feasibility
Communication between customers, foreign companies, internal interfaces and technical field service
Installation and commissioning of hardware and software
Support for organisational and administrative tasks
Working in optimization projects
Complete vocational training in the IT sector or a comparable qualification
At least three years of relevant professional experience in the IT environment
Comprehensive knowledge of ticket systems as well as good knowledge of IT processes and MS Office
High IT affinity
It is desirable to develop expertise in IT management networks (LAN, WAN, WLAN); Certifications of advantage
Project experiences of advantage
Knowledge of the peculiarities of the customer Bundeswehr of advantage
Individual initiative, organisational skills, good team and communication skills as well as customer and quality orientation Flowing German knowledge in word like writing and driving licence class B
Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr The goal is for us. For us, an appreciative approach and a great team spirit are elementary The remuneration is between €44,100 and €61,700. The actual amount is determined based on your responsibility as well as experience and competences The BWI provides a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustment Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV We allow you flexibility to reconcile work and private life, for example through mobile work or trust work time and the long-term construction of a value balance account for e.g. a sabbatical We support your professional and personal training through individual measures and free access to LinkedIn Learning You have the opportunity to lease a job bike and also profit from access to platforms for diverse employee benefits
Location
 | BWI GmbH | |
| 93096 Köfering | ||
| Germany |
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