Customer Service Employee (m/w/d)

We are one of the world's leading companies in orthopaedics, arthroscopy, sports medicine and orthobiology. True to our Mission Helping Surgeons Treat Their Patients Better, we have been developing innovative products and surgical procedures for 40 years. Arthrex was founded in Munich in 1981 - today our headquarters in Naples (Florida, USA) with further branches in 29 countries. Our corporate culture is characterised by cross-border cooperation and an exchange with colleagues from different nationalities. The development of new business areas and the expansion of our product range contribute to a steady growth and will lead us to the development of high-quality products in the future. Our employees contribute significantly to this success with their commitment. For this we offer a motivating, value-adding working environment.

You are responsible for the communication with our external service, as well as the processing of telephone and written requests regarding medical loan positions Enter and maintain national and international orders in SAP Systemically monitor upcoming reservations and check incoming returns Also, you will review the appointment of outstanding loan positions directly with our customers, process complaints and clarification cases and ensure the execution of timely order deliveries In addition, you are responsible for creating the output invoices in the system

They have successfully completed vocational training in the preferably commercial sector or have a comparable qualification You can already present several years of relevant professional experience With the popular MS Office programs you are well familiar Your mode of operation can be described as service and customer-oriented A good and trusting collaboration in the team is as important as us Very good knowledge of German and good English in word and writing complete your profile

An activity in an international environment Personal and esteeming coexistence A future-proof workplace Flexible working hours and in many areas the possibility of mobile work Individual incorporation, supplemented by extensive introduction training Occupational pensions (indefinite employment) Free additional hospital insurance Support in various situations of life (e.g. childcare, care, personal questions, etc.) through cooperation with a service provider Free lunch from Monday to Thursday JOBV1_EN