TARGOBANK | Germany | 47xxx Duisburg | Permanent position | Full time / Home office | Published since: 20.01.2026 on stepstone.de
Team Leader for the Command Center / Escalation Management (m/f/d)
BANK. This is our claim as an employer. We rely on modern and agile procedures. This means that we work together as a team and are open to new ideas. Our customer center in Duisburg is the largest location of our bank. Around 2,000 employees take care of customer concerns and ensure that all processes run round. We inspire our customers with solutions and services that match their lives. We are working on one of our most important goals - a high customer satisfaction. Be part of our strong team. We believe that we can all learn from each other and forward mutual feedback. With us you can bring your diverse facets and strengths. A pronounced duz culture? For us, of course.
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Your tasks • Your profile • What we offer
Your tasksYou accompany your team as an agile leadership - you take a focus on trust, promote the team's self-organization, continuously give feedback, coach and empower employeesYou have an interface function between the management, the departments and the in-house and the international IT you initiate collaboration across all areas interdisciplinary, agile formats safe. Your profileYou have been able to gain at least 1 year experience in the agile leadership role and manage to perform a team in crisis situations as well.You have excellent analytical skills, good project management skills and can quickly think into complex situations and topics. You love changing challenges and have high communication skillsYou control the English (at least B2) and German languageA safe occurrence and a calm handling in hectic situations round off your profile We offer you a flexible hybrid model that takes into account both the advantages of home office and on-site work.We offer you an attractive salary, supplemented with success-related supplements. And to this end, a fully-funded pension provision for a calmed look into the futureYou benefit from numerous additional benefitsA secure workplace in a company where you are valuedSpanish networking opportunities within the groupA wide range of learning and digital trainingA work environment where team spirit and collegiateity are raisedA centrally located location directly at Duisburg Main Station
Location
 | TARGOBANK | |
| Duisburg | ||
| Germany |
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