IT Specialist IT Support / Helpdesk (m/w/d)

To raise technologies to the next level, to face challenges and to work on the innovations of tomorrow - for this we need FERCHAU Expert: women like you: as ambitious colleagues, who like us want to bring technologies to the next level. We implement exciting projects for well-known providers and developers of IT solutions for smart integration of IT trends and established solutions. As a professional:r or professional starter:in you support your colleagues with your long-term know-how and expertise.

Senior Consultant (m/w/d) bron Your Responsibility Area Phone and Personal IT Support (1st Level Support, possibly 2nd Level Support) Starting point for incoming service requests in the First and Second Level Support area Classification and dispatch of incoming tickets according to ITIL guidelines Acceptance of user requests and incident messages Planning and implementation of the commissioning of security infrastructure systems (firewall, proxy server, antivirus protection, VPN solutions) Technical operation of the systems, including coordination of resource equipment and maintenance work These are your perspectives for the future Much flexibility through the ability to work mobile Come and feel comfortable with our onboarding program Unlimited employment contract Various training programmes More than the BAP, we offer special holiday, kindergarten grant, anniversary grants etc. Premium programme for recommendations by new colleagues

Our expectations for you Successfully completed training as:to specialist informatics:in system integration or a comparable qualification in this environment Very good knowledge of PC hardware, communication technology and current Windows operating systems Knowledge of how to use ticket and remote tools as well as ITIL, LAN, WAN and VPN Ideal experience with Microsoft Office 365, Microsoft Teams and Skype for Business Flexibility, solution-oriented thinking and team skills JOBV1_EN