Reservation Employee (m/w/d)

Our comfortable 4**Superior HOTEL ZUR POST at the seaside resort Bansin on the island of Usedom is looking for professional staff to complement a very service-oriented and highly motivated team. They become part of the Rovell family, which is active for its high number of regular guests and new explorers of the sun's largest island in Germany with a lot of enthusiasm, fun and passion. It offers a spacious and comfortable hotel complex with 170 rooms, an exclusive 1200 sqm sauna and bathing landscape with indoor & outdoor pool, as well as an innovative spa area. In addition, three different restaurants, two bars and conference facilities up to 200 people.

Type of employment: Full time

Target and active sale of our numerous offers Solution-oriented and hospitable work and action Care and advice of our guests Booking processing, control and optimization Sales of predefined services according to set standards and partly in coordination with field management Own-sponsored upselling of additional services Work with the hotel program Hotel-Profi, MS-Office as well as all facilities of telecommunications Control and storage of correspondence Continuous quality controls based on established standards Complaint management in coordination with department management Care of contacts to our extensive group of guests Communication with organizers and sales partners in coordination with department management Close internal cooperation with other departments

A warm & positive appearance, especially on the phone Ideally a completed training in the hotel industry or first experience in a comparable position Communication strength & sales talent Ready to use & the ability to work independently Flexibility and organizational skills Embossed guest orientation Experienced handling of common MS Office programs Very good German knowledge of Word & Writing Best experiences with hotel programs (Hotel Profi)

Varied activities with a high degree of self-responsibility Work in one of the most popular German holiday regions Very good merit Attractive bonuses Individual career development and training opportunities A young, open-minded and motivated team A high-quality work environment in one of the most beautiful and largest First Class wellness hotels in the island Usedom free staff parking free daily fresh meals, as well as unlimited coffee, tea and water Benefits in our partner hotels JobRad usage Further advantages: Sunday, holidays and night supplements Corporate pensions 100% overtime recording by individual working time recording system and short-term time compensation or payment Professional development also in our partner hotel in the Allgäu Individual support and regular feedback talks Rovell-Ideenbörse: “You can change things” JOBV1_EN