Junior Customer Advisor (m/w/d) with Home Office - Greater Berlin Area

E.ON Energie Dialog GmbH, a company of the E.ON Group, specialises in customer contact management and supplier replacement services. We design the energy future by always being there for our customers and bringing suitable energy solutions to every home. With a strong, dedicated team and excellent service, we ensure that new energy works. It's on us.

You address our private and business customers around the topics of electricity and gas – competent, friendly and solution-oriented. You answer questions about products, tariffs and contracts via various communication channels (telephone, e-mail, possibly chat) within our service hours (Monday to Friday 8:00 to 20:00, Saturdays from 8:00 to 16:35). You recognize distributive potentials in conversation and use them actively – e.g. by the demand-oriented recommendation of suitable products. You bring your own ideas about how we can further increase our customer satisfaction and pay attention to our service standards.

You have a completed commercial training and have at least two years of experience in telephone customer service. You bring ambition and motivation to help our customers focus, targeted and individual in their concerns and stay friendly and relaxed even in particularly tricky concerns and in stressful situations. Conflicts and complaints don't scare off – you're happy to find solutions and create a positive experience for our customers. You work very safely with MS-Office, master German spelling and are open to new technologies. You have experience in the application of different systems and programs. You bring strong communicative skills with you and have the pleasure of telephone contact, customer service is not just a task, but your passion. You're ambitious, focused and happy to work in the team. You also see yourself as a model and motivate others through your way of working.

Structured entry: You will be incorporated in a well-founded way with clear orientation, personal contacts and a team that supports you. Flexible work: We offer you a modern working environment with flexible working hours and the option for mobile work. Learning and development opportunities: We promote your professional and personal development through suitable training offers. Team culture with retention: You work in a professional, collegial environment where cooperation at eye level and mutual support are of course. Healthy balance: We pay attention to a fair balance between work and leisure – supplemented by a wide range of health, sport and well-being offers. Recognition for performance: Your bet counts – and is rewarded with performance. Depending on the task field, we also offer additional incentives. .