BWI GmbH | Germany | Westliches Europa, 40xxx, Osteuropa Hilden, europaweit | Permanent position | Full time | Published since: 12.03.2026 on stepstone.de
Lead IT Service Techniker Europe (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With more than 8,000 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr.
now and in full time in Hilden. “We are the face of the BWI with the user and take care of the IT of the foreign services of our partner Bundeswehr”. The service areas of BWI GmbH provide comprehensive and decentralized service in the properties of the Bundeswehr. The operational stability and the fulfilment of the contractually agreed obligations and service levels represent the core of all measures. The SC Europe is a reliable and valued partner for local and user-oriented services. Accordingly, the focus is on a high customer and user orientation in the area of responsibility. This includes about 30 locations in 11 European countries as well as the support of microsites worldwide. The Technical Field Service (TFS) teams form the operating elements for implementing these services. .
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Your tasks • Your profile • What we offer
Implementation of the on-site activities at Bundeswehr locations abroad in Europe as part of Incident & IMAC contracts and cooperation in quality assurance measures (e.g. LAN documentation) Operation and administration of IT infrastructures and systems, including network and server environments, installation, commissioning, upgrade and maintenance of hardware and software Takeover of additional functions, e.g. as a release or change manager in the area of the services and tools supervised Management of local shares of central projects and implementation of smaller projects and refresh measures of the customer IT Support and support of users in the use of IT infrastructure in 1st and 2nd levels of support Compliance with agreed service level agreements and participation in standby services Regular service trips within Europe (about 50% of working hours)
Complete training on IT system electronics/machine formatter or a comparable qualification About 5 years of relevant professional experience in field service, experience with international service deployments of advantage Good knowledge of ticket systems and knowledge databases as well as profound knowledge about IT processes Flexibility, good team and communication skills, a targeted, careful and conscientious way of working German and fluent knowledge of English in word such as writing, good knowledge of a traffic language of the supervised countries of advantage Europe-wide readiness and a class B licence required
Through varied and socially relevant tasks, we ensure the smooth operation of IT and the digitization of the Bundeswehr We compensate for the increased travel expenses in the context of foreign activities with an attractive special remuneration as well as provide comprehensive equipment with workwear for use in Germany The BWI offers a market-oriented remuneration, a secure workplace and a premised and employee-funded occupational pension scheme You start with 30 days of annual holiday with option for individual adjustment Our Benefit app provides you with a monthly balance and tax relief on tickets for the ÖPNV
Location
 | BWI GmbH | |
| 89075 Hilden, europaweit | ||
| Germany |
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