Product Owner Digital Customer Experience (m/f/d)

You take the technical responsibility for our voice and chatbot platform as well as our customer and partner portal and develop both solutions strategically and continuously. You create intelligent Conversational AI solutions, care intents, optimierst dialogue flows and make sure that our digital assistants solve customer requests efficiently, understandably and user-oriented. You prioritize the Product Backlog, shape user stories, requirements and acceptance criteria and work closely with development, UX, support, sales and external platform partners to successfully implement new functions. You control releases, tests and rollouts, accompany the onboarding of new customers and partners and develop measures that sustainably increase usage, acceptance and customer satisfaction. You analyze usage data, customer feedback and relevant KPIs, conduct optimization potentials and communicate roadmap, results and action recommendations to internal stakeholders.

A completed study of Business Informatics, Business Administration, Communication Sciences or a comparable subject area, preferably at a renowned university, combined with a pronounced quality standards, analytical excellence and passion for digital products. First detectable successes as Product Owner, Product Manager, Customer Success or a comparable role at the interface between customers, business and technology. Also dedicated professionals with relevant internships or student experience are welcome. A good technical understanding, enthusiasm for digital platforms and ideally first experiences with chatbots, voicebots, conversational AI or customer portals. Embossed communication strength, a high customer orientation and the ability to combine different stakeholders and to translate requirements structuredly into successful product solutions. An independent, structured and data-driven way of working, experience with tools such as Jira, as well as excellent knowledge of German and good English.

You can expect from us: Continuously develop your professional, methodical and personal skills. We are investing in your development and promoting your expertise in product management, customer experience and artificial intelligence. Mobile Work: Work on two days a week remotely and on three days in the office. This flexibility helps you to optimally connect work and private life. Corporate Benefits: Benefit from attractive employee rebates and exclusive benefits from renowned partners and suppliers – an additional boost to your commitment at CGM. Events: Exchange on internal events and specialist formats with experts from various disciplines and shape the future of digital health care together with us. Work-Life-Balance: Use our job-bike leasing and other offers for a healthy balance to everyday work. So you remain mentally and physically in balance while we jointly shape the digital customer experience of tomorrow. Diversity is part of CGM! We look forward to your application regardless of disability, gender, nationality, ethnic and social origin, religion, age and sexual orientation and identity. .