S-Payment GmbH - Ein Unternehmen der DSV-Gruppe | Germany | 10xxx, 70xxx, 14xxx, 13xxx, 12xxx Stuttgart, Berlin | Permanent position | Full time / Home office | Published since: 12.03.2026 on stepstone.de
Customer Experience Manager (m/f/d)
Do you want to help shape and change the payment of the future? Then become part of our team at the S-Payment! The S-Payment belongs to the DSV group and is the tactor for all payment topics in the Sparkassen financial group. We recognize trends, create new impulses and advance savings banks with innovative payment solutions – and we have a direct influence on over 45 million end customers. We develop and market payment solutions for both PoS and e- and M-commerce. Among other things, this includes contactless payment with cards and the smartphone (App “Mobile Payment” for Android as well as Apple Pay with the Sparkasse) and much more. .
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Your tasks • Your profile • What we offer
Optimization of the customer journey: you analyze and improve the experiences along the entire customer journey for the payment solutions that the S-Payment is responsible for. Cooperation in teams: You work closely with cross-resort and corporate teams in the Sparkassen Financial Group and promote a customer-oriented approach. Stakeholder Empowerment: You enable decision-makers to take measures that strengthen customer satisfaction and strategic goals. Focus on customer perspective: You support product management and technology to focus on end customer needs. Data-driven insights: You bring data-based insights into relevant decision-making processes and ensure that customer interests are always taken into account. User Research & Feedback: Through user research and the analysis of customer feedback, you identify needs and contribute to creating a seamless customer experience. Measuring customer satisfaction: You initiate and monitor KPIs' measurement of customer experience and contribute to the continuous improvement of products and services. CX Ambassador: As a mentor and ambassador, you use CX methods to increase customer satisfaction. CX structures and processes: You work closely with the central CX site, support the development and development of CX structures and processes and help anchor them in the payment context.
A completed study in the field of economics, psychology, design or a comparable qualification. Multiannual professional experience in designing the customer experience or in related areas. Knowledge in handling various methods and tools in the field of customer experience or experience design. Experience in working with data-based insights and the collection and evaluation of KPIs. Safe handling of qualitative and quantitative methods (e.g. interviews, journey mapping, service blueprint, evaluation of feedback and usage data). Experience in cross-functional cooperation and communication with different stakeholders. Communication strength, high customer orientation and entrepreneurial thinking.
Flexible working time Holiday days plus Mobile work Individual training Bike leasing Canteen Company events Sports No contractual trial period
Location
 | S-Payment GmbH - Ein Unternehmen der DSV-Gruppe | |
| Stuttgart, Berlin | ||
| Germany |
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