Head of Customer Services (f/m/d) DACH

Оccupation: Head of Customer Service (commercial)

We are looking for people who shape tomorrow's digitalization with us. Because - We do digital! We are Siemens Digital Industries Software. We are a dynamic software company that grows steadily and delivers the technologies and innovations of tomorrow to our customers. Due to the strengths of a company like Siemens, your possibilities are unlimited. The position you are applying to today is only the beginning of your journey at Siemens!

As Head of Customer Services (f/m/d), you conduct the entire service organization in DACH and report directly to the CEO of Siemens Digital Industries Software.

You are responsible for the cross-industry introduction and support of Siemens' leading PLM software solutions. You support the expansion of the business with existing customers and contribute significantly to increasing the market share. You and your team play a central role in implementing the digital transformation on the customer side.

Your focus is on the continuous development and promotion of employees, the implementation of the Go-to-Market strategy with the Siemens Xcelerator platform and the responsibility for business performance.

Your new task – challenging and forward-looking

• Tasks and responsibilities: As a head of service, you take the lead and strategic control of an extensive service organization from various industrial segments. You are responsible for quality assurance, including the monitoring of off-shore units, and are responsible for sales at a significant level.

• Cooperation and delivery: Ensuring the timely and budget-compliant delivery of software solutions, both on-premises and increasingly cloud/saaS-based, with highest quality standards.

• Sales opportunities and service optimization: Close cooperation with sales and sales teams to identify and implement new sales opportunities. This includes the continuous improvement and adaptation of service offerings to be able to react effectively to changing market conditions and customer requirements.

• market presence / penetration: Product positioning by strategic deployments to increase market penetration and strengthen presence in existing markets. Promote the visibility and understanding of the product advantages and the service offered by Siemens.

• Customer satisfaction and economic success: Focus on high customer satisfaction through excellent services and proactive customer support. Monitoring and management of the financial aspects of the service department, including budgeting, cost control and profitability.

• Team and People Management: Identification and development of potential within the team. Guided by model function and creation of a culture of openness and accessibility within a diverse and performance-oriented matrix organization.

• Strategic planning and innovation: Active design of the strategic orientation of the service area, in particular the transformation of traditional service offerings to innovative solutions such as Cloud and SaaS.

• Change Management: Leadership and management of change within the service organization to ensure and accelerate adaptation to new technologies and business models.

Qualifications – well-founded and adequate

• Leadership competence : As Head of Customer Services, you are a convincing, sovereign and customer-oriented leader that combines strategic visions with clear leadership skills. You should be able to perform and motivate large teams effectively, with a clear focus on achieving business goals.

• Complex systems: Deep understanding and safe handling of complex ecosystems in the Group environment, including the ability to manage large service and project teams. Experience in managing teams that include both local and global operations is essential.

• Digitalization strategies: Comprehensive knowledge of digitalization strategies and their implementation, including cloud technologies and SaaS models. Openness for technological innovations and the ability to advance and implement them in the company.

• Entrepreneurship: Strong entrepreneurial skills with the ability to effectively support both sales and presales teams. The Head of Service should be actively involved in the generation of new business and be able to identify and use commercial opportunities.

• Personality features: resilience and enforcement ability, pronounced communication skills and rapid understanding. Ability to work in a dynamic and fast-paced environment while staying positive and solution-oriented.

• Change Management: Experience and skills in change management to lead and support the transition to new business models and technologies within the organization.

• Technical understanding:Funded understanding of technical and engineering software solutions, ideally with expertise in relevant areas such as CAD, CAM, PLM or similar technologies. Additional certifications such as TSIA or similar are advantageous.

• Language and mobility: Flowing German and English skills are essential for communication with customers and teams in an international environment. Cultural understanding and the ability to work effectively across cultural boundaries are also important.

• Readiness to travel: Ready to frequent business trips, about 50% of the time, mainly in the DACH room, but also internationally to support teams and projects on site and maintain customer relationships.

Our hybrid working model allows you to work flexibly from home, on the go or at one of our locations within Germany. We support your mobility with a car or train card 100.

We offer an international environment with more than 140,000 customers around the world who are already relying on our expertise in digitalization. In Germany, over 2,000 colleagues are involved in exciting and varied customer projects in the fields of aerospace, automotive and transport, consumer products and retail, electronics and semiconductors, energy and supply industries, industrial machinery, heavy equipment, maritime industry, medical products and pharmaceuticals. We offer you a team-oriented working environment, comprehensive training options and attractive benefits. Through individual target agreements and diverse career models with specialization options, we offer you the opportunity to grow professionally and personally.

Are you an idea designer? Then become part of our team!

If you want to clarify first questions with our Recruiting Team, please contact: [[for e-mail see the original ad]](mailto:[for e-mail see the original ad]). Due to the data protection regulations (GDPR), we cannot accept CVs by e-mail. Please submit your application via our career portal.

This job invitation is addressed by Marc Lerch.

Do you want to learn more about Siemens Digital Industries Software before your application? Mission / Vision and our Software Portfolio – or visit our Homepage.

We value equal opportunities for all people. In particular, we would like to encourage people with disabilities to apply.

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Joblocations:

90402 Nuremberg, Mittelfranken, BAYERN, GERMANY

80538 Munich, BAYERN, GERMANY

10115 Berlin, BERLIN, GERMANY

60306 Frankfurt am Main, HESSEN, GERMANY

20095 Hamburg, HAMBURG, GERMANY

50667 Cologne, NORDRHEIN_WESTFALEN, GERMANY

70173 Stuttgart, BADEN_WUERTTEMBERG, GERMANY

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