Arthrex GmbH | Germany | 85xxx, 81xxx, 80xxx, 86xxx Odelzhausen, Augsburg, München | Permanent position | Full time / Home office | Published since: 02.06.2026 on stepstone.de
Senior Product Surveillance Specialist (m/f/d)
We are one of the world's leading companies in orthopaedics, arthroscopy, sports medicine and orthobiology. True to our Mission Helping Surgeons Treat Their Patients Better, we have been developing innovative products and surgical procedures for 40 years. Arthrex was founded in Munich in 1981 - today our headquarters in Naples (Florida, USA) with further branches in 29 countries. Our corporate culture is characterised by cross-border cooperation and an exchange with colleagues from different nationalities. The development of new business areas and the expansion of our product range contribute to a steady growth and will lead us to the development of high-quality products in the future. Our employees contribute significantly to this success with their commitment. For this we offer a motivating, value-adding working environment. .
* After clicking the Read more button, the original advert will open on our partner's website, where you can see the details of this vacancy and contact information. If you need a translation of this text, after returning to our website it will be prepared and you can read it by clicking the Show full translation button.
Your tasks • Your profile • What we offer
Your duties You are responsible for the complete processing of national and international product complaints and the coordination of further progress You analyze and clarify complaint cases in close cooperation with external services, customers, suppliers and internal specialist departments You can identify potential reporting incidents and forward them to the Vigilance team and support corrective actions, recalls and Field Safety Corrective Actions You contribute to internal and external audits and drive the continuous optimization of the processes in complaint management You take over the incorporation and training of new employees and create the necessary training content You run projects and create complaint-relevant statistics You act as a specialist expert and work closely with other departments and Arthrex Inc.
Your profile You have a successfully completed technical or commercial vocational training or a comparable qualification You have several years of professional experience in complaint management in the field of medical devices You have very good knowledge of regulatory provisions on customer complaints and reporting events You bring experience in dealing with current MS‐Office applications, PowerBI and complaint management systems (e.g. SmartsolveQuest) You are characterized by pronounced communicative skills and good social skills and work structured, carefully and independently You have a high service orientation and bring technical understanding with German and English language skills complete your profile
An activity in an international environment Personal and esteeming coexistence A future-proof workplace Flexible working hours and in many areas the possibility of mobile work Individual incorporation, supplemented by extensive introduction training Occupational pensions (indefinite employment) Free additional hospital insurance Support in various situations of life (e.g. childcare, care, personal questions, etc.) through cooperation with a service provider Free lunch from Monday to Friday
Location
 | Arthrex GmbH | |
| Odelzhausen, Augsburg, München | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
For more information read the original ad