Customer Service Engineer (m/f/d)

Digital transformation. Reliability. Peacekeeping. We are also working with Diehl in our five subgroups Metal, Controls, Defence, Aviation and Metering and our over 16,000 employees with high pressure. Discover fascinating technologies and apply. In a trusted and courageous family enterprise, which is stable and stable – from tradition. For our site Diehl Aviation in Dresden we are looking for one: Customer Service Engineer (m/w/d)

As a customer service engineer, you analyze device defects and communicate them internally or with our international customers, initiate corrective measures and take the control of the findings from repair into product development, production and repair. You are compiling reports and revealing trends in equipment reliability and on-time and economic repair processing. You develop decision-making bases for product and process improvement and develop maintenance concepts and structures for our equipment. You evaluate and examine warranties and represent them against the customer. You create, improve and test maintenance processes and technical documents; In addition, initiate and test the service and carry out user training both internally and with customers.

(m/w/d) in the field of mechatronics with multiannual professional experience in a comparable field of activity. You have experience in preparing, verifying and analysing commercial and technological data using MS Office applications and common ERP systems and provide an analytical and solution-oriented approach. You are particularly distinguished by team skills and work independently with customers. You bring very good knowledge of English and German in terms of conversation and documentation. Their profile is rounded off by a flexible way of working and local travel.

Good transport connection Collective remuneration Flexible working times Canteen Parking place