HAPEKO Deutschland GmbH | Germany | 89xxx Steinheim am Albuch | Permanent position | Full time | Published since: 11.03.2026 on stepstone.de
SHK Customer Service Manager (m/f/d)
Our client is an owner-managed company from the Heidenheim area, which has been standing for more than 80 years for sustainable, reliable and high-quality work in the areas of sanitary & bathroom, heating, solar, and flickering. With approx. 30 employees focus on private and commercial customers and stands for the highest quality in all matters as well as absolute customer satisfaction. At the next possible time, we exclusively occupy the responsible position of the customer service manager SHK (m/w/d) in full time, indefinitely at the location in the Heidenheim area. .
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Your tasks • Your profile • What we offer
As customer service manager SHK (m/w/d), you are responsible for the customer service, service, maintenance, maintenance with approx. 4 employees.
Professional and disciplinary leadership of employees Operation planning and coordination of service contracts and projects Ensure the quality and cost-effectiveness of orders Central contact for customers, customer service employees and management Continuous improvement of service quality, processes and customer satisfaction in close coordination with management
Machine mechanics, technician, master engineer or comparable, completed training in the field of SHK/TGA Long-standing experience in the planning and implementation of SHK projects, ideally also in the execution at the construction site as a supermonitor or construction manager or service technician Very good commercial and office IT skills Multiannual leadership experience of construction site teams and/or service employees Very good communication capability and experienced in handling customers Absolute customer orientation, flexibility and high degree of self-organisation
Continuous employment in full-time (40h) in a solvent medium-sized enterprise Regular working hours in a modern workplace Varied projects in the Heidenheim/Ostalb district, AA, Oberkochen Corporate Cars for Private Use
Location
 | HAPEKO Deutschland GmbH | |
| Steinheim am Albuch | ||
| Germany |
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