CROWN Gabelstapler GmbH & Co. KG | Germany | 85xxx Feldkirchen (Landkreis München) | Permanent position | Part time - flexible | Published since: 14.07.2026 on stepstone.de
Customer Support Specialist (m/f/d)
Innovation for ideas that move more We are among the world's largest family companies for material flow solutions. Excellent for employee friendliness and among the 5 % of the top employers, we operate over 500 locations globally in more than 84 countries. Our headquarters is in Ohio, USA. From there we coordinate regional headquarters in Germany, Australia, China and Singapore and employ around 20,300 people worldwide. We combine technical innovations, intelligent solutions and customer-oriented service, offering an extensive range of industrial trucks, automations and fleet management technologies.
You are communicative, have fun on telephone and keep an overview even in stressful situations? Then you're right with us! As Marketing Specialist (m/w/d) Customer Experience, you are the first contact point for the callers. With your kindness and your thought of service, you're looking for real satisfaction and make every conversation a positive experience.
This place is a part-time job with 25 hours a week, Monday to Friday, 8.00 to 13.00 h. .
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Your tasks • Your profile • What we offer
Work Life Balance: 25-hour week with leisure compensation, 30 days Benefits: Fitness discounts, employee offers, bike leasing, occupational retirement Well-being: Health days on different topics, employee parking, subsidized canteen, free drinks, paid children's day Crown Journey: two-day Welcome Day, intensive theoretical and practical training, individual development opportunities and career path Reward & Appreciation: Top 3% employer in salary satisfaction and awarded as one of the top 5% Kununu employees Crown: international, owner-managed, valuable, forward-looking
Customer contact: first contact for customers (in- and outbound) Lead generation: generation of leads by telephone (B2B and existing customers), customer support in coordination with the Team Lead, implementation of lead-nurturing campaigns Consultation: Information on products and solutions, forwarding of requests to the relevant department Campaigns & Dates: Implementation of targeted telephone campaigns and explanation of new features, agreement and follow-up of appointments for the sales agents in the field, regular exchange with the sales team Data & Analysis: Care of the CRM system, research of information (online and telephone), participation in customer surveys and evaluation of this
Background: You have a completed commercial training? Maybe you already have experience with targets? We also welcome cross-comers and professional starters – especially your pleasure in calling and dealing with people. Skills: You speak German at first language level and have fluent English skills? You know yourself in MS Office and maybe you've been working with a ticket system? Personality: You are communicative and open in dealing with human beings and are tasks based on solutions? Do you convince by your language skills, work proactively and always maintain a structured way of working?
You could answer many of these questions with “JA”? Perfect! Then upload your application via the link below and become part of Crown. .
Location
 | CROWN Gabelstapler GmbH & Co. KG | |
| Feldkirchen (Landkreis München) | ||
| Germany |
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