van der Ven - Dental GmbH & Co KG | Germany | 40xxx Ratingen | Permanent position | Full time / Home office | Published since: 17.02.2026 on stepstone.de
Mitarbeiter IT-Support / Help Desk (m/f/d)
Since 1907 van der Ven-Dental GmbH & Co. KG has been selling products and services for dental practices and laboratories as owner-managed family business in the fourth generation. We offer our customers a large range of dental consumables. With about 200 employees: within two locations in North Rhine-Westphalia we are among the regional market leaders. minilu GmbH is a subsidiary of van der Ven-Dental GmbH & Co. KG, which specialises as an online sales platform in dental supplies, medicines, medical products and small appliances and is aimed exclusively at specialist circles and companies. van der Ven-Dental GmbH & Co. KG sells IT, CAD/CAM, microscopy, digital scanners and printers as well as X-ray devices in addition to the classic dental products. .
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Your tasks • Your profile • What we offer
As part of the technical customer service, you are the first contact person(s) by phone:in our dental practices in the field of IT systems, X-rays and CAD/CAM for problems and questions You can use 1st & 2nd Level Support (hard & software) for our dental practices and dental laboratories You are responsible for the acceptance, processing and escalation of calls, emails and incoming tickets You carry out diagnostics to identify and troubleshoot hard and software errors in the dentist practices environment You are responsible for the support and installation by remote maintenance software of PC hardware, related peripheral devices, dental X-ray systems and CAD/CAM systems as well as common practice management software You are responsible for the preservation and development of knowledge on procedures, products and services
You have a successfully completed technical training or a completed degree in IT You have proven to bring several years of professional experience in IT You have very good knowledge in handling Windows operating systems and IT technologies You have ideally experience with common practice management software You like to work analytically, structured and organized You always use your careful approach to customer and target-oriented problem solving and feel safe in the active discussion You are communicative, masters German in word and writing and has good English skills
Active construction work in one of the leading B2B trading companies in the dental sector Dynamic atmosphere in an innovative family business, no unnecessary bureaucracy and hierarchy as well as much courage and confidence to walk new paths Stylish offices with high-quality equipment await you in our conveniently located parent company in Ratingen, an employee:innen-Bistro with own chefs, Gym, Fitness courses Discounts & Benefits on products and services of a wide range of providers as well as on sports offerings via corporate benefits and the possibility of job-wheel leasing A flexible working model through our home office regulations
Location
 | van der Ven - Dental GmbH & Co KG | |
| 40885 Ratingen | ||
| Germany |
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