Frankia-GP GmbH | Germany | 95xxx Marktschorgast bei Bayreuth | Permanent position | Full time | Published since: 10.06.2026 on stepstone.de
Mitarbeiter Customer Service (m/f/d)
Since 1960 we have been setting standards in the motorhome industry at FRANKIA in Marktschorgast. Lifestyle, innovation and excellent quality “Made in Germany” are an integral part of our daily work as a traditional company. We develop targeted solutions to make our customers more relaxed, more beautiful and comfortable. Learn the special and become part of our team. For our after sales team, we are looking for a respected personality with relevant expertise to continuously improve satisfaction at the next time in full time. Customer Service (m/w/d)
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Your tasks • Your profile • What we offer
Processing and coordination of service requests, warranty and cunning cases and spare parts requests Ensuring documentation Close cooperation with traders, workshops and internal interface departments (including service employees of the workshop, sales, quality management) Organization and monitoring of our continuing training programme for partner workshops Participation in the optimization and further development of after-sales processes Support for processes development and improvement of customer satisfaction
Completed commercial or technical training or comparable training or training Multiannual professional experience in customer service, after sales, customer service or internal sales (B2B/B2C) in a medium-sized industrial company Strong enthusiasm for process optimization Joy in introducing new impulses and getting better together with the team every day Very good knowledge in dealing with the current MS Office programs (especially Excel) Experience with goods management systems, ideally SAP Self-employed, structured and careful working in stress situations Very good German with good expressability English at least B2 to GER French knowledge of advantage Communication strength, service-oriented thinking and team skills
Attractive salary structure with annual bonus Christmas money Holiday allowance Working in a motivated, open team Flexible working hours Flat hierarchies with short decision paths Continuing and continuing training Job-Rad Free water and coffee Company parking on the premises
Location
 | Frankia-GP GmbH | |
| 95509 Marktschorgast bei Bayreuth | ||
| Germany |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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