Front Office Manager (m/f/d)

General responsibility for the front office area Leadership, motivation and further development of the reception team Ensuring professional and smooth guest services Responsibility for service and holiday planning and personnel use Active control and optimization of workflows and quality standards Professional complaint and quality management Close cooperation with all operational departments Analysis of relavant indicators and implementation of appropriate measures Responsibility for a positive team culture and an appreciation cooperation.

Multiannual professional experience at the front office, ideally in senior position Outstanding leadership and high social competence Sovereign appearance and clear and binding communication Organizational and entrepreneurial thinking Ability to maintain calm, overview and professionalism even in challenging situations high quality standards and pronounced hostility Very good knowledge of German and English in word and writing Safe handling of common hotel and reservation systems.

We are not looking for purely administrative and desk power. We are looking for a personality that is present, gives orientation and takes people. Someone who sets standards takes responsibility and at the same time understands the needs of guests and employees. For this we offer a lot: An attractive salary (at least 4,000 € gross, depending on the experience) and many international and local benefits of the hotel chain and the house.

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