Bertelsmann Global Business Services GmbH | Germany | 33xxx Rheda-Wiedenbrueck, Mobile Office | Permanent position | Full time / Home office | Published since: 19.02.2026 on stepstone.de
Consultant im Platform Management (m/f/d)
Bertelsmann is a media, service and education company active in around 50 countries around the world. The group includes the entertainment company RTL Group, the book publishing group Penguin Random House, the music company BMG, the service provider Arvato Group, Bertelsmann Marketing Services, the Bertelsmann Education Group and the international fund network Bertelsmann Investments. Bertelsmann stands for creativity and entrepreneurship. This combination enables first-class media offerings and innovative service solutions that inspire customers around the world. Bertelsmann Global Business Services: Design the future with us! Bertelsmann Global Business Services is a dynamic service unit in the corporate sector of the Bertelsmann Group. With locations in Germany, the USA and the UK, we offer innovative solutions for the commercial processes of our Group companies worldwide. On our integrated process and system platforms we develop and operate digital solutions tailored to the needs of our customers. We cover a wide range, including accounting, controlling, reporting, material management, procurement and accounting. Through continuous expansion of our portfolio, we integrate new processes to provide our customers with more efficient and comprehensive solutions. We cordially invite you to become part of our Global Business Services organization at the Rheda-Wiedenbrück site. Together we shape the future of our platforms - SAP, ServiceNow and Microsoft - and bring our services forward with intelligent technologies and processes. Become part of our team and get involved now!
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Your tasks • Your profile • What we offer
As a service management consultant, you ensure the stable operation of our system landscape. You process Incidents, analyzes fault causes and implements changes to ensure the performance and reliability of our systems Incident Management: Analysis and elimination of disturbances in various SAP modules (e.g. FI, CO, MM, SD, Concur, Cloud Services) and the other system landscape (e.g. ServiceNow) in compliance with the agreed service levels Process optimization: implementation of adjustments and configurations, including test, documentation and quality assurance Consultancy & Support: Supporting internal customers with questions about processes and systems and ensuring high service quality Documentation & Communication: Creation of solution documentation, decision templates and communication with stakeholders Continuous improvement: identification of optimization potentials and participation in the further development of our system landscape, processes and standard
Completed studies, IT/economy training or comparable qualification Experience in the care of system landscapes (SAP S/4 HANA or ECC, Concur, ServiceNow) as well as basic knowledge in several SAP modules Knowledge of Incident and Change Management Processes (ITIL of Advantage) Analytical, structured operation and high service orientation Communication strength in German and English
Flexible working time models and Mobile Office A wide range of learning and digital training Comprehensive health offers and numerous free sports courses Job ticket and bike leasing Grant for operating restaurant Discounts for employees and more
Location
 | Bertelsmann Global Business Services GmbH | |
| 33378 Rheda-Wiedenbrueck, Mobile Office | ||
| Germany |
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