Internship Customer Management & Market Research (m/w/d)

The coordination of the EDEKA strategy takes place at the Hamburg EDEKA headquarters. It controls the national goods business as well as the successful campaign “We Love Food” and gives a wide range of impulses to achieve cross-linked goals. With the subsidiary net brand discount, it also sets successful accents in the discount business. EDEKA achieved 2024 with around 10,900 markets and around 413,000 employees: sales of 75,3 billion. Euro. With more than 19,200 trainees, EDEKA is one of the leading trainers in Germany.

For the EDEKA ZENTRALE Stiftung & Co. KG at the Hamburg site, we are looking for a:n intern: in the field of marketing in our team customer service and market research.

You act as an interface between the topics in the call center and the departments of the EDEKA headquarters and make sure that relevant evaluations are provided for decision-making. You go independently into the coordination of processes and take the communication of relevant information (e.g. campaign content) You actively participate in continuously improving service quality by developing processes and identifying optimization potentials You also support the evaluation of our customer satisfaction surveys and research into current market trends and developments

You are studying with economic, communication-related or service-oriented focus – or want to gain first practical experience in customer service and gain insight into market research You work carefully, structured and keep track of multiple tasks You are happy to understand processes and improve processes You communicate clearly and reliably – especially in the team and with other disciplines You are curious, ready to learn and like to actively contribute You have a good numerical understanding and a safe handling of MS Office applications. Don't worry, it is not necessary to meet all requirements. Just apply if you want to learn new things!

Experience a dynamic and motivated team that appreciates and promotes your ideas Discover an environment that allows you to work independently and learn from experienced colleagues at the same time Through various events such as regular and common lunches, you can contact other interns:inside and provide a regular exchange The development of us is being raised: Through regular feedback talks during the internship we can grow together! Mandatory intern:in you will receive € 1,200 per month (at 38.5 hours/week), voluntary intern:in you will be paid after minimum wage