1st Level Server Support (w/m/d) / 298

For our outstanding customer service and the concept of personal advice, we won the European Customer Service Award at IONOS. Together with you, we want to continue to exceed the expectations of our customers. Take the opportunity to work for one of the largest European Internet companies and become part of a small team of experts on Dedicated Server and Cloud Server.

Tasks

• You take responsibility for technical support requests and make sure that these are resolved to the satisfaction of our customers.
• You answer calls, chats and emails in a positive, empathic and friendly form.
• You look at the customer as a whole and advise each customer individually.
• You recognize the upselling potential with a wide range of our products.
• You manage Linux and/or Windows Server operating systems and perform customized installation and/or maintenance work for our customers.

Qualifications

• You have a completed vocational training as a professional informant or a comparable qualification as well as sound knowledge in the IT environment.
• In addition, you will bring first experience in telephone and written customer support, as well as sales engagement.
• You have knowledge in the administration and configuration of Linux and Windows servers, as well as in the administration of complex connected IT systems.
• Ideally, you have already gained experience in dealing with Parallels Plesk and the setup and configuration of MS Outlook Exchange.
• Terms such as MX entries, DNS records and the handling of domains are just as common as the most common Internet applications and web standards.
• You have the ability to combine a pronounced degree of self-initiative with work in the team and not lose sight of the goal even in stressful situations.
• Good knowledge of English is beneficial.

Benefits

• Hybrid working model with home office possibility.
• At some locations a licensed canteen and various free drinks.
• Modern office space with very good transport connection.
• Various employee discounts for activities and products.
• employee events such as summer and winter parties, as well as workshops.
• Numerous training and development opportunities.
• Various health services, such as sports and health courses.

Reference number: 298

Joblocations:

76137 Karlsruhe, Baden, Hinterm Hauptbahnhof 3-5, BADEN_WUERTTEMBERG, GERMANY

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