Manager Customer Care & Service Healthcare (B2B) * | Customer Support | Customer Service | Customer Service

FUTRUE is more than an internationally oriented healthcare group! With more than 20 companies and more than 90 pharmaceutical authorisations, we are leading in e-health, microbiome therapy, innovative pain therapies and chemical-free medicines worldwide. Many of our companies, such as SYNformulas or Vertanical, are among the fastest growing healthcare companies in the world. In order to continue this success, we rely on a new generation of dynamic talents that have the courage to go uninhabited ways. Our goal is to give as many people as possible a new life!

Do you want to shape the future? Then get involved!

You are the first contact point for pharmacies and doctors at all pre- and after-sales requests around our FUTRUE products. You process orders, handle order processing and return requests and answer questions about products, orders and invoices – by phone and in writing. You collect orders in the CRM system, provide customer data and ensure that all orders are processed daily. You actively contribute to the optimization of internal processes and support the further development of our B2B customer service. With your friendly, professional experience, you will ensure a positive customer experience and strengthen long-term business relationships.

You have a completed study or training, ideally in the pharmaceutical, medical or commercial field (e.g. PTA, MFA or industrial businessman/wife). You have already gained experience in the care of B2B customers, preferably in the healthcare or pharmaceutical sector. You are safe in handling MS-Office and already have CRM systems or Customer information tools worked. You love to solve customer concerns independently and do not give up until you have found the best solution. You work structured, reliable and precise – even if you have to go fast. You like to work in the team and want to go new ways in an innovative environment. You have knowledge of German (mind. C1-Level) and good English (mind. B2-Level).

We offer you a diverse, challenging job with exciting tasks and a wide range of design options! Our innovative environment allows you to develop your professional career with short decision-making paths, responsibility from day 1 and free space to go new ways. Individual learning and real sensuality awaits you – give millions of people a new life with your personal contribution! !