Implementation Specialist Customer Service Projects and Process Optimization (m/f/d)

Culligan Deutschland GmbH is a leading provider of innovative solutions for water treatment and part of the global company Culligan International, which has been known for world-class water filtration products and services for over 80 years. With customised systems and services, we offer clean, safe and sustainable water for households, businesses and industrial applications. As an international market leader, we attach great importance to sustainability, quality and customer satisfaction. Our solutions range from drinking water treatment to water desalination to innovative systems for wastewater treatment. We are looking for dedicated employees who share our vision to have a positive impact on the future through innovative water technologies.

Why Culligan?

Market leader in water treatment with decades of experience. Sustainability and innovation are at the heart of our work. Career opportunities in a growing company with international perspectives. Collaborative working environment in which team work and further development are supported.

Create the future of water treatment with us and become part of a successful, sustainable company.

We look forward to your online application!

Implementation and implementation of cross-departmental (digitalization) projects Participation in customer service reorganisation Optimization / Automation of Processes and Workflows Planning, coordination and operational implementation of projects in cooperation with the departments Ensuring structured and methodological project execution (including time, cost and quality aspects) Developing concepts, methods and standards for successful implementation Analysis of technical requirements and translation into concrete measures Interface function between departments, project management and external partners Identification and implementation of possibilities for improvement in the project Administrative support of operational management

You have a degree or a comparable qualification (e.g. business, technology, IT, project management) You have first experience in project work and implementation of solutions in customer service / operations You have knowledge and experience in Customer Service / Customer Experience You have a well-founded knowledge about ERP and CRM systems (e.g. Salesforce) and can use them specifically for process optimization. You have high professional competence in at least one relevant topic (e.g. customer service, processes, organization,) You understand the business requirements in specifications for IT and carry out cross-departmental (digitalization) projects You have experience in the development & implementation of customer service training You understand the business requirements in specifications for IT and carry out cross-departmental (digitalization) projects Analytical thinking and structured working methods are not foreign You have very good knowledge of German and English in word and writing Ready to travel, about 20%

Passion: A significant and exciting employment in an international, dynamic and successful business environment Trust: independent and responsible work Security: permanent employment in an emerging company, asset-effective services & occupational pension schemes Work-Life-Balance: 30 days vacation & sliding time regulation Flexibility: Hybrid working model with the possibility to work remotely on 2 days a week Career opportunities: Personal and professional development through training and individual development plans Health: Ergonomically designed jobs at the new headquarters, fresh fruit & beverages and health services via Helios Additional services: Corporate Benefits, Coupons, Grant for Urban Sports Club / ÖPNV and Bike Leasing Dogs welcome: Four-legged companions are welcome to our office – for a good working environment! Employee events: Regular team & corporate events for exchange, fun and a strong we feeling