Team Leader Customer Support (PVS and Telematics Infrastructure) (m/f/d)

We are one of the leading providers in the field of practical management software in Germany and deliver IT solutions from a single source. We support Praxen to master the growing complexity of e-health so that doctors:inside and psychotherapist:have time for the essential: their patients:inside. Our psyprax solutions are reliable, legally compliant and technically safe. We think customer-oriented, advise personally and make complicated easy. To meet the highest quality demands and continuous progress, we are constantly developing. The foundation of our work is the esteeming coexistence in the psyprax team and our passion for what we do.

We are looking for Teamleiter (m/w/d) you assume the operational responsibility in customer support (“technical hotline”), ensures efficient processes and ensures high customer satisfaction, quality and compliance with SLA compliance by active control you are responsible for escalation management and ensure a fast, effective solution of critical customer requests you will ensure the timely processing of incoming customer requests, prioritize tickets, operationally assists in ticket processing and plans resources you enable the team to find the best solutions for customer requests, and develop employees proactively for professional and organizational questions from the team, as well as for the incorporation of new employees, you are the first contact person:in

multi-year team management experience in customer support at best for complex software including technical components completed IT training or comparable qualification Competence in KPI analysis, interpretation and targeted control ideally know-how in practical management systems and/or telematics infrastructure Communication strength, high customer orientation, friendly appearance and team skills Analytical conceptual thinking, rapid understanding, high quality demands and readiness to learn safe occurrence, motivation and the necessary frustration tolerance to control your team quietly and professionally also through stressful phases We require discretion and excellent knowledge of German

Sensual activity in the field of digital healthcare and varied tasks in a dynamic industry In cooperation with the department management, the reorganization of the entire customer support team with option Team management 1st or 2nd level open corporate culture, flat hierarchies and space for new ideas collegial climate and valuable feedback culture (partly) work possible in Homeoffice and/or in our modern office in Munich