Vice President Customer Service and Software Support (m/f/d)

Guided tour and development of about 50 employees in the fields of technical customer service, repair, spare parts and digital product support Ensuring highest service quality and customer satisfaction Initiation of digitalization and automation projects to increase efficiency in service processes, e.g. efficient ticketing system Definition and implementation across groups of suitable processes and quality standards Definition and control of KPI-based performance and quality targets for all international service locations in the group Close coordination with subsidiaries to effectively manage activities Close cooperation with product management and development to derive market and customer feedback in product improvements Working with the design of new service models and concepts Direct contact for key customers in complex service cases or escalations

Relevant studies (ingenieurwesen, BWL, Fahrzeugtechnik or similar) or relevant training and results comparable professional experience Customer Service, Service, Support for Special Vehicles, Agricultural Machinery, Construction Vehicles, Local Vehicles, Mobile Devices and their Software Products Good technical understanding of complex vehicle or machine products Digital competence and experience in digitizing service processes to increase customer benefits and efficiency Strong focus on customer satisfaction and efficiency German and English, other languages of advantage readiness to travel Residential in the region or ready to move

Take a key role with a lot of design freedom and a motivated team in an innovative company that offers quick decisions and excellent prospects. In the role you report directly to the managing director. .