Technical Customer Service Employee (m/f/d)

Bikes are our passion – and that has been for over 30 years. STEVENS - As an owner-managed company with roots in cycling, we develop high-quality performance bikes for people who like to be on the move in Hamburg with around 100 employees. From innovative e-bikes to racing, engraving, trekking and children's bikes – we build bikes for real life.

What drives us? The enthusiasm for two wheels, team spirit and the desire to rethink mobility.

We are looking for an employee in the technical customer service (m/w/d) at the next time possible. JOIN US!

Your role in the team: With a lot of heart blood, you are the first contact person for our specialist retailers in the technical customer service, advises on solution-oriented and ensures efficient and high-quality processing of all concerns.

Service-oriented customer support of STEVENS traders, traders and importers in complaints and technical inquiries via e-mail and telephone in German and English. Testing, assessment and documentation of fractures and defects on STEVENS bicycle frames and forks as well as bicycle components. Technical support and maintenance of STEVENS wheels and customer advice at trade fairs and events in Germany and abroad. Examination and repair of our STEVENS certified bicycles dealers. settlement and documentation of property liability claims. Answering end user requests. Examination and decision-making for claims arising from material liability and STEVENS warranty.

Successfully completed training as a two-wheeled mechanic (m/w/d), a comparable technical training or a pronounced technical expertise in the field of bicycle technology. Ideally, first professional experience in technical customer service and the bicycle workshop. You have knowledge in handling high-quality wheel components. Careful and independent working. Good knowledge of German and English in word and writing. Fit in handling MS Office and goods management systems. enthusiasm for the product bike. You are also responsible, flexible, motivated and team-ready. Knowledge in the field of material liability and producer liability of advantage.

An exciting task in an innovative family business with a clear strategy for the future. Your colleagues are at your disposal for a structured incorporation. A motivated team and an open working environment with short decision paths. Attractive remuneration incl. holiday and Christmas money, Corporate Benefits & Job Rad-Leasing. 6 weeks holiday plus free on Christmas Eve and New Year's Eve. .