Bertelsmann Global Business Services GmbH | Germany | 33xxx Rheda-Wiedenbrück | Permanent position | Full time / Home office | Published since: 28.07.2026 on stepstone.de
Consultant in Platform Management (m/f/d)
Bertelsmann is an international media, service and education company with activities in around 50 countries. We include strong brands like RTL Group, Penguin Random House, BMG and Arvato. Our culture lives on creativity and entrepreneurship – we develop content and services that inspire people worldwide. Bertelsmann Global Business Services: Design the future with us! Bertelsmann Global Business Services supports global corporations with modern, digital solutions for their commercial processes – from accounting and controlling to procurement and reporting. At the Rheda-Wiedenbrück site, you work on the further development of our platforms SAP, ServiceNow and Microsoft and drive intelligent, automated processes forward. .
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Your tasks • Your profile • What we offer
As a service management consultant, you ensure the stable operation of our system landscape. You process Incidents, analyzes fault causes and implements changes to ensure the performance and reliability of our systems Incident Management: Analysis and elimination of disturbances in various SAP modules (e.g. FI, CO, MM, SD, Concur, Cloud Services) and the other system landscape (e.g. ServiceNow) in compliance with the agreed service levels Process optimization: implementation of adjustments and configurations, including test, documentation and quality assurance Consultancy & Support: Supporting internal customers with questions about processes and systems and ensuring high service quality Documentation & Communication: Creation of solution documentation, decision templates and communication with stakeholders Continuous improvement: identification of optimization potentials and participation in the further development of our system landscape, processes and standard
Completed studies, IT/economy training or comparable qualification Experience in the care of system landscapes (SAP S/4 HANA or ECC, Concur, ServiceNow) as well as basic knowledge in several SAP modules Knowledge of Incident and Change Management Processes (ITIL of Advantage) Analytical, structured operation and high service orientation Communication strength in German and English
Look forward to attractive benefits that make your working day even better: Flexible Work & Mobile Office Education & digital training Health & Fitness Services Job-Ticket & Bike-Leasing Grant for the operating restaurant Employee discount & more Interested? Then apply via our online application form! We want to be a fair and inclusive employer for all employees and appreciate the different perspectives that a diverse workforce provides. Therefore, we actively seek people who enrich our company with or without hindrance through their identity, background and personal experiences. .
Location
 | Bertelsmann Global Business Services GmbH | |
| 33378 Rheda-Wiedenbrück | ||
| Germany |
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