Aftercare Specialist (m/f/d)

Implementation of aftercare appointments with customers in the showroom and accompaniment through our service process. Advice from customers in the showroom and support of the sales team, including conversion of potential customers to buyers. Personal, telephone and written communication with customers to clarify the concerns and processing of orders. Quality control of all jewellery items before handover to customers. Organization of customer pickups for repairs, size adjustments, cancellations etc. Preparation and organisation of aftercare shipments to London including complete shipping and customs documentation. Transfer and coordination of aftercare pieces to the local workshop for the EU hub. Sales team support for sales dates, if necessary, including customer support and sales support. Close cooperation with the logistics team to ensure correct documentation. Support the production and diamond team in new sales and orders. Recognize and forward problems for the continuous improvement of our processes and customer experience. Ensuring a consistently excellent customer service. Representation of 77 Diamonds as a brand ambassador. Takeover of ad hoc tasks as required

You bring experience in customer service and have already worked in the jewelry industry Your knowledge of German and English will help you communicate effectively with our customers Customer-oriented work is your strength, and you have very good organizational skills to efficiently manage tasks

A full-time or part-time job with flexible working hours. An international and dynamic working environment. A modern office in the heart of Frankfurt, centrally located in one of the well-known towers of Frankfurt. Work with high-quality jewelry and exclusive diamonds. A motivated, collegial team within a growing luxury brand. Regular team events, including summer and Christmas celebrations. .