Praktikum Customer Experience Consulting (m/w/d)

Simon-Kucher is a global consulting company with more than 2,000 employees in over 30 countries. Our focus: “Unlocking Better Growth”. We help our customers grow “better” by optimizing every aspect of their corporate strategy, from products and prices to innovation, digitalization, marketing and sales. With 40 years of experience in monetization and pricing, we are considered to be the world's leader in price consulting and business growth. We are committed to a corporate culture that promotes diversity, equality and inclusion – and thus an environment of recognition that strengthens individual development and honours the contribution of each individual. This allows us to make far-reaching and positive changes. Assessment and recognition enable us to grow faster, work more innovatively and achieve more sustainable results for all – for our teams, our customers and our company.

As part of our customer experience team, you shape the future of digital interaction. Create a customer experience that enthuses customers and changes the way our clients come into contact with their target group. You will inspire our customers with innovative approaches to customer experience and promote Go-to-Market strategies in various business areas. You participate in customer surveys and analyze feedback to make important design decisions and identify critical touch points and improvement areas. Working with internal and external business and design experts from all over the world, you use your intercultural skills. You work directly with international companies to advise them in marketing, sales, pricing and digitalization strategies. To continuously improve the customer experience, you will get to know and apply various qualitative and quantitative analysis techniques. Together with our consultants, you will develop recommendations for our customers by analyzing and improving existing digital solutions.

You are convinced by very good academic achievements in an advanced Bachelor or Master degree in the fields of IT/information technology, mathematics, natural sciences, design and/or economics. Your analytical skills allow you to analyze complex information and gain relevant insights. You are familiar with the topics such as customer experience management, digital marketing, behavioral science, customer journey analysis or customer contact strategy. You bring relevant market research knowledge from study design, data collection to data analysis. Ideally, you have first experience in implementation and CX measurement at relevant touchpoints of the customer journey. You show good presentation and communication skills in German and English. You have a strong passion and a sense of new technologies and platforms as well as the ability to simplify and reproduce complex facts.

Become part of an extraordinary team for at least 10 weeks and support us as an intern in consulting. The earliest possible start date is from January 2026. From the outset, you will work as an integral part of a project team on exciting questions and technology strategies for our customers. In a fast-growing international company with start-up atmosphere you can expect a steep learning curve. Personal development: profit from regular feedback talks and introduce your individual perspective into our corporate culture. In addition, you will receive free one-year access to LinkedIn Learning, which you can also use after your internship. You have the choice: choose one of our German locations. Good care: with healthy snacks and drinks in our offices Easy from A to B: profit from our monthly grant for your (private) mobility, usable for taxi, train, carsharing etc. Celebrate together: network with our colleagues during regular employee events Your internship as a career start: opportunities to get started after your internship Growing together: sustainable and long-term! That's all about Simon-Kucher. Our strength: a compelling, highly motivated and sympathetic team. And now you come: right into the open, value-adding start-up atmosphere of an established company with 40 years of success. JOBV1_EN