DATAGROUP | Germany | 55xxx Ingelheim am Rhein | Permanent position | Full time / Home office | Published since: 22.01.2026 on stepstone.de
Senior IT Service Manager (m/f/d)
DATAGROUP Rhein-Main GmbH (formerly URANO), based in Ingelheim am Rhein, Rheinland-Pfalz, is part of DATAGROUP SE, one of the leading IT service providers in Germany. For almost 35 years, we have been the innovative and independent IT partner for companies, medium-sized enterprises and public contractors in the Rhine-Main region, Germany and Austria. To support our “Service Management” team in Ingelheim am Rhein, we are looking for a Senior IT Service Manager (all genders) Reference number DG-RM-056
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Your tasks • Your profile • What we offer
Regular monitoring of SLAs and KPIs with our customers Creation of work packages and implementation of workshops as part of our service catalogue Continuing implementation and organisational support of projects Strategic development together with the customer Participation in CAB meetings Creation of reporting and evaluations as well as support in accounting Personal deployment planning in your area Further development of employees in the fields Creation of offers in consultation with the departments Preparation and active participation in pre-sales terminals Support for alerts and when creating references
Successfully completed (economic) computer science studies or training in an IT-related field At best (multiannual) experience in IT service management and project management Experience in creating technical documentation, reports and PowerPoint presentations Safe handling of ticket systems Embossed analytical thinking and a structured and independent way of working Professional and sovereign appearance Strong service and result orientation Organizational institution High communication and team capability, also at C level Very good knowledge of German and good English in word and writing
Work-Life-Balance: Flexible working hours as well as mobile work for optimal reconciliation of work and private life Recreation period: 30 days vacation per year and additional work-free days on 24.12. and 31.12.2026 Attractive remuneration: Annual salary and bonus round as well as employee-funded occupational pensions Efficient cooperation: Flat hierarchies with duz culture and short distances Latest hardware: MacBook or Windows laptop as well as iPhone with dual SIM Future security: permanent employment contract in a future-oriented IT company Career and development: Individual support through our track model, our planned training catalogue and regular development talks Mobility: Cars for private use – also available as electric vehicle Modern working environment: state-of-the-art offices with ergonomic equipment in a central location with direct connection to bus and train Parking: Free parking nearby JobRad: Fund for leasing rate Team and Events: Stadium Experience Mainz 05, Summer Festival, Bowling, Online-Quiz and more
Location
 | DATAGROUP | |
| 55218 Ingelheim am Rhein | ||
| Germany |
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