Head of After Sales (m/f/d)

Professional and disciplinary leadership of the after-sales sector with the areas of customer service and spare parts worldwide Leadership, motivation and further development of a team of employees and executives Development and implementation of a forward-looking after-sales strategy Development of a pricing strategy including market data and third-party tools Optimization of service processes with the help of AI and continuous improvement of efficiency and quality Close cooperation with sales, product management, production and development Expansion of service and spare parts business and development of new services Control and further development of the dealer and service network Analysis of relevant indicators and derivation of appropriate measures

Successfully completed studies in the field of mechanical engineering, agricultural engineering, industrial engineering or a comparable qualification Multiannual professional and leadership experience in after-sales, service or customer service Detectable management experience in leadership of teams and executives Ideally experience in agricultural engineering, construction, commercial vehicle or mechanical engineering Outstanding commercial understanding as well as experience in budget and earnings responsibility High customer and service orientation Analytical and strategic thinking paired with hands-on mentality Very good German and good English skills readiness to travel

We offer you a varied and challenging activity in an independent family company with flat hierarchies and short decision-making paths. With us you will experience an open corporate culture and an excellent operating climate. As part of the GERINGHOFF family, you can benefit from flexible, family-friendly working time models, operational health management, company festivals and collective services and other operational benefits. .