BWI GmbH | Germany | 26xxx Schortens | Permanent position | Full time / Home office | Published since: 09.12.2025 on stepstone.de
Dispatcher / Service Coordinator Operations and Operations Control (m/f/d)
As a primary digitization partner of the Bundeswehr, we provide stable, safe and efficient IT services in Germany and abroad, from basic operations to the field close to the application and thus contribute to the continuous increase in the leadership and operational capacity of the Bundeswehr. With over 7,700 colleagues, we operate and modernise one of the largest and most complex IT infrastructures in Germany. We are looking for responsible IT specialists who are convinced that the Bundeswehr-IT will further develop in challenging digitalization projects and thus contribute to Germany's security. Together with us, we are concerned about the future digital capability of the Bundeswehr. Dispatcher / Service Coordinator Operation Control (m/w/d) now at our location in Schortens. The Service Center Wilhelmshaven ensures decentralized service provision for more than 50 locations and a permanent representation of BWI GmbH on site in the properties of the Bundeswehr. In addition, the Service Center processes defined tasks within the framework of projects. In this function, the Team Technical Operation will be enhanced with the handling of tickets and the control of service technicians. In addition, you support IT Hardware logistics. .
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Your tasks • Your profile • What we offer
Acceptance, qualitative testing and further processing / disposition of incoming interference messages Timely and economically efficient disposition and maintenance and monitoring of service levels and escalation processes Tool-based control and planning of technician applications with regard to technical, economic and timely feasibility Work pre- and post-processing activities, such as tool-assisted testing of the fulfillment of infrastructural requirements (e.g. resource planning active components, line paths, LAN-dose, etc.) Support for logistical activities, ensuring the supply of material to order Documentation of cable channels, installation & configuration of IT/TK terminals
Communication between customers, foreign companies, internal interfaces and service technicians Ordering foreign companies to fulfill orders, performing remote orders Support in planning projects with regard to appointment, technical examination of feasibility as well as economic efficient disposition
Complete vocational training as an electronic system or comparable qualification
At least 3 years of professional experience in IT and TK fields, environment dispatch / disposition
Funded knowledge of ticket systems, knowledge databases, CMDB/Asset management systems, ITIL identifiers (certification desirable) Knowledge of client hardware and telecommunications and MS-Office Knowledge in network technology LAN-passiv, LAN-active, Server and WAN Knowledge of project management and project management Own initiative, team skills, communication skills, knowledge of German Class B driving licence
Through diverse and socially relevant tasks, we ensure Germany's IT security and sustainability We support your professional and personal training through individual measures and free access to LinkedIn Learning and the BWI Academy offers We provide you with a modern notebook (HP EliteBook) and a high-end smartphone (Apple) You can build a value balance account in order to use it in perspective, e.g. for a Sabbatical You will receive a digital value card that will be charged monthly and available to you
Location
 | BWI GmbH | |
| 26419 Schortens | ||
| Germany |
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