Team Leader (m/w/d) for Assistance

As the largest aid centre of ADAC, the DLC Halle GmbH will host emergency calls from ADAC members and customers from Germany and abroad around the clock. Around 700 employees have been organising vehicle and personal assistance since 2003. To strengthen our team we are looking for a dedicated Teamleiter (m/w/d) (For the first time fixed for 1 year, fixed term)

Staff management Leadership and motivation of our assistance team Development of employee goals as part of target and bonus talks Detection and support of employees' development potential Customer support Contact person for assistance customers in all questions of service provision Documentation and target group-specific preparation of results deriving appropriate measures to achieve the objectives Controlling and control Coordination of cross-border cooperation Escalation to the area manager in case of malfunctions in the operating sequence Telephone Regular telephony in various areas of service provision to ensure service level accommodation (SLAs) Control of daily business Real-time management Reaction to change the setpoint ratios and the fall volume Constant nominal actual comparison of the conversation volume Coordination of capacity distribution with other locations

At least 1 year of professional experience in the service center area, preferably already in a leadership position Ideally experience in employee management and motivation Embossed communication capability and safe occurrence Very good knowledge in the application of Excel and other MS Office applications Load capacity Economic thinking and action Ability to make informed decisions Team skills Self-employed loyalty High service orientation Ready for shift and weekend service Very good German knowledge and basic English skills

A secure workplace in a subsidiary of ADAC SE A responsible and versatile task A working environment that gives you room for implementing your ideas The perspective of expanding your know-how and constantly developing Half-year bonus payments and attractive additional benefits JOBV1_EN