Senior Quality Manager (m/f/d)

Operational support of team management in the day-to-day business of Quality & Advertising Management, occasional representation in absence Support and professional support of colleagues in complex or escalated cases of complaints and coordination of open cost proposals with partner workshops Contact person:in the legal department for complaint-related questions (e.g. for warranty and cunning) Cooperation in the implementation of process optimizations and compliance with defined standards Participation in the evaluation of KPIs and the creation of operational reports for team management Support of the team in technical and process issues

Completed training for motor vehicle mechatronics:in, alternative motor vehicle master:in or comparable technical qualification Mind. 2-3 years of experience in automotive service consulting, quality management or complaint processing Funded knowledge of vehicle diagnosis, repair processes and plausibility of cost proposals First experience in the technical guidance of colleagues: women of advantage, no disciplinary responsibility required Embossed customer and service orientation as well as a structured, solution-oriented manner Very good German knowledge in word and writing, good English knowledge of advantage, safe handling of Google Workspace

What we offer: Enjoy free snacks & soft drinks in our Berlin office as well as the possibility to work up to four days a week after consultation from home Your future is important to us! This is why we support you with an over-legal subsidy for occupational retirement. An attractive discount on buying a new car at Autohero - an exclusive offer for you, your friends and family! Our employee platform offers numerous discounts for your purchases - you benefit from exclusive benefits Your personal development is important to us - from the outset we offer you individual training and coaching Additional information You do not meet 100% all the requirements for the profile you are looking for? Don't worry. We offer challenges to learn from it and place for growth. Mi Phan We live an open culture and are committed to conventions such as the Siezen or a dress code. We welcome every applicant; regardless of gender, ethnic origin, religion, age, sexual identity, disability or other grounds of discrimination. For reasons of better legibility, the simultaneous use of the language forms is dispensed with male, female and divers.

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