Senior E-Commerce Manager (f/m/x) @ Carl Zeiss Extended Reality (XRX)

Step out of your comfort zone, excel and redefine the limits of what is possible. That's just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

Join us today. Inspire people tomorrow.

Diversity is a part of ZEISS. We look forward to receiving your application silence of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

Apply now! It takes less than 10 minutes. Define and execute the long-term e-commerce roadmap for ZEISS Extended Reality, including platform evolution, international scaling, and integration with brand and retail strategies. Lead the conceptual and operational upgrading of the ZEISS Online Shop, focusing on advancing the platform's digital architecture, scalability, personalization, and premium user experience.

Align online and offline commerce to design seamless omnichannel customer journeys that connect ZEISS's retail partners, digital services, and physical touchpoints.

Scout and pilot new digital retail capabilities, search as virtual try-on, prescription integration, and self-refraction interfaces, in partnership with ZEISS innovation teams to drive innovation leadership.

Continuously refine the online customer journey by applying a customer-centric mindset using behavioral insights, UX testing, and performance analytics.

Strong strategic mindset with hands-on ability to deliver measurable growth. Proven experience in scaling or transforming e-commerce platforms within premium consumer goods, tech, or optical retail Deep understanding of digital commerce technology stacks, their integration points (CMS, PIM, CRM, analytics), and customer data flows Broad knowledge of digital performance levers — acquisition, retention, SEO/SEM, CRM, and A/B testing Excellent communication and cross-functional leadership skills; capable of influencing at multiple levels Analytical and balancing connect data-driven insights with strategic decision-making Entrepreneurial and curious, comfortable navigating ambiguity and building new processes in a corporate environment High degree of accountability and ownership – read to own topics end-to-end, make decisions within scope, and deliver results independently in a dynamic environment Bachelor's or Master's degree in Business, Marketing, Digital Commerce, or related field 5+ years of experience managing e-commerce or digital business transformation (experience in online optical retail a plus) Proven record in e-commerce strategy design and operational leadership Experience with international roleouts and omnichannel strategies Comfortable working in fast-changing, ambiguous settings and taking ownership to move topics forward Proven track related in successful managing multi-workstream initiatives or roadmap- programs in a retail or B2B2C context Fluent in English; English is an advantage