Monforts Werkzeugmaschinen GmbH & Co. KG | Germany | 41xxx Mönchengladbach | Permanent position | Full time | Published since: 24.04.2026 on stepstone.de
Customer Service Specialist (m/f/d)
For over 140 years, we have been developing, constructing and building machines that exceed the highest standards of our customers. The name MONFORTS stands for high-precision, cost-efficient and durable high-performance CNC lathes, the strengths of which are particularly important for hard turning. We serve the premium manufacturers of aviation, automotive, transmission and pump manufacturers as well as other demanding and innovative industries. In addition to the planning, construction and production of our machine tools, we supply and support our customers with spare parts and service inserts. To expand our team at the Mönchengladbach-Güdderath site we search:
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Your tasks • Your profile • What we offer
Competent written and telephone customer support in the request, offer and order phase Creation and tracking of offers incl. Sales price calculation Technical and commercial processing of customer orders Voting and communication in time optimizations and delivery delays After-sales service (requests, returns, complaints) Operation planning and coordination of service operations Close cooperation with the specialist departments (material management, purchasing and logistics) Construction and maintenance of long-term customer relationships Ensuring an excellent customer experience
Technicians and Masters in Mechanical Engineering Structured and solution-oriented operation Communication strength and customer-oriented appearance Safe handling of MS Office and experience with CRM and ERP systems Very good knowledge of German in word and writing Commercial affinity
We offer you a creative and dynamic working environment where you can expect challenging and exciting tasks. As a company with history and the future, we offer you a secure workplace and the perspective of working decisively on the future of our company. 30 days off Christmas & Holiday Money Assets Corporate Benefits JobRad Free drinks + food supplement Staff Events A good reason to get up in the morning. .
Location
 | Monforts Werkzeugmaschinen GmbH & Co. KG | |
| 41189 Mönchengladbach | ||
| Germany |
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