Project Manager in Customer Service (m/f/d)

You take over the professional and disciplinary leadership of your team, give orientation and create an environment where employees can contribute their strengths and develop. With regular feedback talks, clear goals and an appreciation guide, you ensure that your employees remain motivated and are successful together as a team. You control your customer service projects using relevant KPIs and quality indicators, analyze results and derive concrete measures to improve performance and service quality. From capacity planning to operational control, you will keep in mind personnel requirements, resources and utilisation and ensure efficient operational procedures. The responsibility for your projects is also in your hands: You keep costs and cost-effectiveness in mind and ensure a responsible use of the funds available. As a central interface, you will be in close contact with clients, internal departments and your team, identify optimization potentials and continuously develop our customer service projects.

You bring several years of experience in the leadership of employees and understand how to develop different personalities into a powerful team. At least 5 years of experience in managing customer service, call center, or comparable service projects, as well as a strong understanding of operational processes. In dealing with KPIs, quality indicators and budgets, you feel safe and use them to make decisions and improve results. With your strong communication skills, you are able to meet employees, customers and clients and create different interests. A structured, solution-oriented and entrepreneurial way of thinking allows you to keep track of complex tasks and make independent decisions. Your profile is rounded off by organizational talent, enforcement ability and joy in taking responsibility and inspiring people for common goals.

Get in touch with us and benefit from the strengths REMONDIS brings as a group of companies. Our view is directed towards the future. This is why we promote your skills and offer you safe perspectives as well as attractive benefits: flexible working hours: We offer you flexible working hours that match your lifestyle and personal requirements. Home Office: Enjoy the freedom to work after consultation from home. Onboarding: Start your new role successfully with our comprehensive onboarding program. Team spirit that connects: With us dedicated people work hand in hand – and you in the middle of an environment that redefined cooperation. Employees promote employee program: recommend us and secure attractive rewards – bring new talents to the team and benefit from it. Agile's environment: Enjoy a dynamic working culture where you and your team can quickly adapt to changing requirements. The future belongs to you: Apply now on remondis-karriere.de. REMONDIS:people! // Recruiting Team // be ads@office-systems.com // Kübra Ugur // 0230196899594