Servicemanager Enterprise Business (w|m|d)

We help people in need. We are used for this every day – with heart blood, a high level of commitment and many years of experience. As one of the largest air rescue organisations in Europe, we start from 37 stations to about 49,000 operations a year. In addition to a modern helicopter fleet, our crews have high-quality medical equipment. We ensure the highest possible performance standards both in flight operations, in medicine and in training and training. With our commitment in these areas, we are always pursuing a common goal: bringing help on the fastest way to the patient and thus saving lives.

So that our crews can help quickly and reliably every day, our IT services also need to work smoothly. Right here you're in the game. As a service manager Enterprise Business, you design the professional development of our enterprise service management. You bring together the requirements of our areas of expertise with the possibilities of IT and ensure that services are created that create real added value in everyday life. Control Service Lifecycle - You take the professional responsibility for the entire Service Lifecycle. From the first requirement to the service design to the successful introduction and technical acceptance of new or modified services, you can keep an overview. Requirement Management - As a central contact person of our departments, you understand the technical requirements, translate them into structured service requirements and develop sustainable solutions together with the stakeholders. Incident Management - You continuously develop our service processes according to FITsm. You make sure that incident management, problem management, change management, request management and service level management are lived efficiently, understandably and in practice. Development ESM platform - Together with the Application Manager ESM Operations, you will create a well-established tandem. You are jointly responsible for the further development of our ESM platform, controlling the common backlog, developing the roadmap and ensuring reliable governance. Product Development - You work closely with the Product Owner. In doing so, you introduce the technical view into product development, formally design requirements and acceptance criteria and ensure that only technically adapted requirements are implemented. Stakeholder Management - You moderate the cooperation between departments and IT, create transparency and bring different interests together into a common solution. Process optimization - You actively promote the continuous improvement of our services and processes, identify optimization potentials and implement changes together with the areas involved. Take responsibility, encourage the necessary participation of all participants and escalate obstacles to the IT management if necessary.

The theory sits - you have a completed study of economic informatics, computer science or a comparable qualification. Professional experience - You have several years of experience in IT Service Management, Enterprise Service Management or in a comparable role. Know-How Frameworks like FITsm or ITIL are familiar to you. You bring experience in the analysis of technical requirements as well as in the design and optimization of processes and know how service processes can be successfully established in an organization and continuously developed. Working methods - You think entrepreneurial, work structured and keep track of complex issues. With your sovereign appearance, you can communicate with disciplines, IT and management, moderate workshops and convince as a competent contact person. What completes your profile – A high degree of self-responsibility, a joy of decision and a pronounced service orientation are yours.

Attractive remuneration Slip time ABO JOB and Deutschland-Ticket & Job-Rad Modern workplace equipment Company owned Barista Education