Staff Online Customer Service Center (m/f/d)

Full time / Hybrid Wilhelmstraße 9, 80801 München-Schwabing-Freimann, Germany Without professional experience 01.04.26 C.H.BECK The C.H.BECK media group has been a traditional family company for reliability, innovation and highest quality for over 250 years. It is characterized by a broad portfolio ranging from legal and intellectual publications to modern online databases to digital platforms and AI-based solutions for the legal world of the future. The company combines centuries-old expertise with state-of-the-art technology to offer innovative and high quality solutions. -

As the first point of contact for our customers, you can provide advice on various issues. Order processing: Processing of customer orders for beck-online DIE DATEBANK Leading consultations on the beck-online products offered Complaint Management: Treatment of complaints and complaints Data management: collection and processing of customer master data Credit processing and subscription management

Your customer and service orientation as well as your friendly and professional appearance are yours. Ideally, you will also bring: Closed commercial vocational training, like book trade or publishing Professional experience in customer support, order processing or sales services Safe handling of MS Office

Working environment: leading media company in the heart of Schwabing Development: Individual offers for professional and personal development Health: Sports and Health Care - Cooperation with EGYM Work-Life-Balance: Working time options through 37.5 hours/week full time in sliding time and home office Social Events: After-Work-Beer, Internal House Fair for employees, Summer and Winter Festival Goodies: fare and lunch grant, parking with e-load infrastructure, book discount & much more! !