Senior Analyst:in - Enterprise Mobility Management (EMM) (m/f/d)

Office for Information and Communication Technology The city of the future is digital. This is why we are looking for you as Senior Analyst:in (w/m/d) – Enterprise Mobility Management (EMM) for our City Up Frankfurt! Ready for a task for heart and mind? Apply now and connect more than 15,000 people with the latest technology! The Office for Information and Communication Technology (Amt 16) operates the central urban communication infrastructure (data centers, data network) with a wide range of central services (e.g. mail services, web hosting, etc.) and city-wide services (e.g. collaboration platforms, website, document management system). Through the provision of server operating systems to the operation of specialist applications for supervised services, we support the various offices in their tasks in the city administration. The bandwidth ranges from the provision of server operating systems within the IT landscape through the overriding administration of applications to the coordination of service providers for the maintenance and maintenance of applications. For the ''Server and Central Services'' department, we are looking for the ''Server Infrastructure and Security'' field at the next possible time:n

Senior Analyst:in (w/m/d) - Enterprise Mobility Management (EMM) Full time, part-time ECR 11 TVöD

Operation, administration and monitoring of IT systems as well as applications for embedding in central IT services Operational day-to-day operations and support for the city-wide Enterprise Mobility Management System (EMM) based on Blackberry Unified Endpoint Management and BlackBerry Enterprise Mobility Server by operating processes based on ITIL; careful and professionally competent execution of difficult operational control activities Design of IT systems, creation and maintenance of DV concepts, operating manuals and operational documentation Implementation of basic IT protection measures in accordance with BSI requirements to ensure information security and data protection Analysis of the causes of disturbances in the context of incident and problem management; Provision of necessary information and development and implementation of problem solutions in 2nd level support Planning, implementation and documentation of changes to operating systems (system parameters), system-related software (configurations) and specialist applications within change management as well as providing necessary information for all relevant operating processes (incident, problem, change, release management) Consultation within projects with regard to given framework conditions and existing operating requirements, followed by technical (productive) commissioning

completed studies of computer science (Bachelor) or completed training, e.g. specialist informatics: in the field of system integration, each with long-term professional experience or comparable completed training with long-term, relevant professional experience with the operation of central IT systems and applications sound knowledge of Enterprise Mobility Management (EMM) is preferred by BlackBerry Unified Endpoint Management, BlackBerry Enterprise Mobility Server, Apple Business Manager and Google Zero Touch as well as extensive knowledge of Windows Server, Apple iOS / iPadOS, Android relevant knowledge regarding the EMM interfaces MS Active Directory, MS Exchange, MS SQL, Network, and the creation of technical documentation basic knowledge in the field of Public Key Infrastructure (PKI), XML and SQL scripts, safe handling in the fields of information security and data protection willingness to participate in a readiness to call outside the usual service hours very good German (C1) and good English (B2) in word and writing Basic knowledge of IT service management (best practice method ITIL), experience in project work and basic theoretical and practical knowledge in a recognised project management method (e.g. Prince 2) Professional experience in public administration is desirable Teamability and self-initiative and self-motivation Diversity competence Willingness to incorporate into new tasks and continuous professional training

an interesting and exciting work area with motivated colleagues as well as a work environment that we continuously develop and adapt to the requirements of progressive digitization and to contemporary work forms a wide range of training courses for the further development of personal and professional skills as well as health promotion through own fitness offers in the office attractive services of the public service, such as occupational pension provision, performance-oriented payment and a free job ticket, including take-off for the entire RMV area – our service building is well connected to public transport flexible working hours within the framework of our sliding time regulation and good reconciliation of family and profession as well as the possibility of alternating teleworking and/or mobile work (home office) after successful incorporation