Customer Service Employee (m/f/d)
For our customers we are looking for a company from the technology sector to immediately find an employee (m/w/d) in the customer service for the Essen site. The company manages the power supply of several buildings in Essen. .
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Your tasks • Your profile • What we offer
You process reported disturbances, e.g. in case of power failures or if individual shields no longer shine and guide them to the corresponding service technicians You collect customer messages, document actions and pflegst data Your tasks also include the collection of complaints and their forwarding to the team coordinator and to the technicians
Successfully completed technical or commercial vocational training required Recognisable experience in telephone customer service or relevant areas are necessary Professional handling of customers and service technicians as well as reliability and understanding of the service idea are provided Technical understanding, use of question methodology, MS-Windows, MS-Office, SAP knowledge and ITIL processes are required Experience with ITSM ticket systems is advantageous Excellent German skills are expected
Depending on experience, a start wage of 21,00€ rises to BZ M+E to 29,85 € Additional holiday and Christmas money by GVP 25 days holiday in the first year rising to 30 days with your company membership 500 € extra over employees advertise employees An employment contract without trial period Save in the area of leisure, lifestyle & more about Corporate Benefits
Contact
 | Piening GmbH | |
| 45127 Essen | ||
| Germany | ||
| show e-mail |
The text of this ad was translated from German into English using an automatic translation system and may contain semantic and lexical errors. Therefore, it should be used for introductory purposes only. For more detailed information, see the original text of the ad at the link below.
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