Manager Customer Service with a focus on partner management (f/m/d) - remote possible

About the company As the largest distribution network operator in Baden-Württemberg, we are responsible not only for electricity, gas and water, but also for public lighting, electromobility and a modern telecommunication and broadband network. With real cohesion and mutual trust, we are working on the net of tomorrow. Join us and become part of the network! Our offer We want our employees to feel safe at any moment. That is why we attach great importance to continuous cooperation, mutual trust, strong team spirit, secure jobs, regular health checks and individual integration and further development. We provide additional security with financial extras and allowances.

Other Benefits: 30 days off Financial extras such as standby and, where appropriate, Efficient allowance, holiday and Christmas allowance, profitsharing, asset-effective benefits, occupational pensions, energy price reduction, home travel and child allowance Leasing offers for mobile and bicycles Discounted Germany ticket Flexible working models as parttime Various tasks You take the strategic and operational control of our service partners in the 1st level according to the requirements of our customer service strategy and understand yourself as the first contact person*in The independent analysis and optimization of processes is your responsibility, adapting them to market and customer needs as well as new challenges You always keep the service quality in mind, even with KPIs and SLAs You develop and implement customer-centric measures to increase performance in cooperation with our partners. With this you actively support the transformation of customer service and accompany change processes, including certifications and certifications As a cross-border interface, you are aspiring between our internal departments and the service partners to coordinate joint projects and ensure a smooth flow of information Convincing profile You have a completed economics studies with a Master's degree (Business Administration, Industrial Engineering, Informatics, etc.) or a comparable qualification with relevant professional experience in partner management You have already been able to advance transformation projects in customer service with your knowledge in process analysis and project management Your customer-centred mindset, your analytical and strategic way of thinking as well as your strong communication and negotiation capabilities are the key to you, as well as your affinity for digitization projects and KPIs for customer service You have experience in quality and process management as well as certifications and QM systems in customer service In the development of strategies, you have already helped, derived measures and the ability to convince others of your ideas Your rapid understanding and pronounced MS Office skills enable you to efficiently solve challenging topics while working in a structured and partnership-based team while also showing high self-initiative to help with changing thematic complexes. About the area The range of tasks of customer transparency and services ranges from the provision of classic customer service activities, such as complaint management, to the development of digital tools for customer-centric performance. A central task of the area is the transformation of customer service in line with digitalization and the participating areas of expertise. We take care of the central management of customer service - customer centering is an essential component for achieving our strategic goals and securing our concessions. Contact Interested? Apply online now! A letter is not required for this, if necessary we ask a few job-specific questions in our application form. In addition to the EnBW, our recruiting team will introduce additional corporate companies. Anna-Maria Gorsegner | a.gorsegner@enbw.com is happy to answer any questions.

All people are welcome with us, regardless of gender, age, sexual identity, origin, religion, worldview, with or without disability.

Our data protection information for applicants (w/m/d). Recruiter Anna-Maria Gorsegner | a.gorsegner@enbw.com JOBV1_EN