Customer Service Administrator Customer Support SMART (m/f/d)

In our customer service department in Hamburg, you support your future team with the following tasks: holistic care of customers in commercial and private leasing business – from initial consultation to contract Processing of leasing requests including verification of relevant documents and ensuring a complete application path Advice on leasing and service products Creation, adaptation and tracking of offers and transparent communication Own implementation of contractual changes Partnership cooperation with automotive manufacturers, trading partners and suppliers Sovereign clarification of customer concerns and processing of complaints and organizational questions Proactive customer support along the entire customer journey Monitoring of deadlines, in particular authorisations, returns and contractual changes Maintenance and updating of customer data Bringing ideas into process optimization Identification of cross- and upselling potentials as well as constructive advice in the sense of a sustainable customer experience Team-oriented operation and active support in the continuous development of the area

Completed commercial training, e.g. as an automobile businessman (w/m/d), office businessman (w/m/d), industrial businessman (w/m/d), or a comparable qualification Senior Consultant (m/w/d), Consultant (m/m/d) Relevant professional experience in the sales service or customer service/customer support, preferably in the automotive sector Good understanding of commercial and technical relationships Hands-on mentality with a pronounced organizational talent Proactive team player with pleasure in customer contact Excellent communication skills in German and English in word and writing Sovereign handling of the MS Office package

Your onboarding ... begins with our “Welcome Hour” in which you, together with all other new colleagues, are welcomed by the management and HR. Your Work & Life Balance ... we support our Mobile Working model. You have the opportunity to work in part at home within flexible working hours, but we are also happy to see you at the office. Of course, you can count for 30 days for your holiday planning. Your health ... is important to us – so we offer you comprehensive insurance services and resilience workshops to strengthen your physical and mental health. Your mobility ... we are promoting attractive car rental conditions as well as other exciting mobility opportunities through a fare grant to the public transport company. Our corporate culture ... is shaped by our joint action. The constant survival of our values – Authenticity, Collaboration, Curiosity and Commitment – is of great importance for this. An open feedback culture is an integral part of our everyday life, supported by our talent and performance management. We communicate transparently, inter alia, in monthly All Staff meetings and easy exchange talks in our One Hour with the management team. And of course we also celebrate together summer parties, Christmas parties and are active together at sporting events. .