Employees in L1 Support (m/f/d)

As a leading company in the field of software solutions for healthcare, we operate in 19 countries and employ over 9,000 dedicated employees. You will work in a dynamic and innovative environment that is full of opportunities. With your commitment and passion, you have the opportunity to make a sustainable difference. Together we shape the health system of the future. Be part of our mission and make the difference – for a world where knowledge saves life! Do you have a strong passion for modern software solutions? Do you have the talent to quickly and efficiently develop solutions for the needs of our customers? If you keep a clear head in challenging situations, we will look for you! Your post: You are the first contact for our customers when it comes to questions about our software.

You collect, classify and process phone requests and, if possible, solve the requests with the customers by remote maintenance.

Inquiries that you can’t solve will lead to a deeper analysis of our 2nd level support.

Inquiries processed by you, you will hold for complete documentation in our ticket system.

That's what you bring: In the best case, you have completed a training in the medical field, alternatively you have a technical/commercial background and brings experience in customer care.

You write yourself as an IT affin and you want to learn new things.

You draw your attention through service orientation and communication strength, bringing your fingertips in dealing with customers.

First experiences in the processes of Praxen are ''nice to have'''.

Ready for shift work Monday to Friday from 18:00 to 22:00 and on weekends and holidays from 08:00 to 22:00.

We're not looking for a 100% match! It is important that you want to work in new things. What you can expect from us: Mobile Work: Work flexibly on two days a week and on 3 days on site.

Attractive locations: In addition to fully equipped jobs, our locations also offer regular events such as summer parties and Christmas celebrations.

Development: Our Inhouse Academy and our portfolio of external cooperation partners support you in your further development.

Health: Health is a good thing for us. In the in-house canteen there is a selection of delicious and healthy dishes every day and in our fully equipped gym we welcome you in weekly courses (online & offline).

The kindergarten at our CGM campus in Koblenz supports our employees to make their working day even more flexible. We also keep Corporate Benefits, the possibility of a job bike, BAV, etc. for you.

Diversity is part of CGM! We look forward to your application regardless of disability, gender, nationality, ethnic and social origin, religion, age and sexual orientation and identity. Convinced? Apply now online with your meaningful application documents (incl. salary presentation and the next possible entry date). .