Senior Customer Service Manager (m/f/d)

Senior Customer Service Manager (m/d) for the location Münster, Germany Would you like to make a valuable contribution to the health of patients? And do you have something really meaningful? Then we look forward to seeing you! Excellence beyond manufacturing – we stand as Aenova, one of the world's leading contract manufacturers and developers for the pharmaceutical industry with 4,000 employees at 15 locations. Our location in Münster is the center of competence for hormones and microdosed capsules.

Support for national and international customers Operational processing of customer orders, from collection to delivery and invoice, including shipping and customs processing Holistic Client Relationship Management for the Münster site, including building and maintaining sustainable customer relationships Interface between the Münster production site and the Commercial Client Relations area Maintenance and management of customer-specific master data in SAP R3 Creation and analysis of reports and the collection and evaluation of Customer Service KPIs Cooperation in projects for product launch and product optimization

Complete Bachelor degree in Business Administration, Sales, Marketing or a Comparative Qualification Multiannual experience in customer service, sales or client management, ideally in the pharmaceutical or life science industry Secure handling of ERP systems, in particular SAP R3, as well as very good MS Office knowledge Excellent communication skills in German and fluent English skills in word and writing Taking responsibility as a “Project Owner” with a Can-Do and Hands-on mentality Customer- and solution-oriented thinking and action paired with pragmatism